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Public service markets: Putting things right when they go wrong

Over 10 million people who used public services (about 1 in 5) in the UK last year faced problems with the services. Detriment can and does occur. But users find the complaints and redress systems confusing.

Published:
17 Jun 2015
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NHS and sustainability

This briefing on the NHS and sustainability in England has been prepared for the Environmental Audit Committee. It focuses on identifying potential good practice, opportunities and challenges and draws on the NAO’s good practice criteria.

Published:
27 Mar 2015

Local audit code published by NAO

Following Parliament’s approval, the National Audit Office has today published the Code of Audit Practice for the audit of local public bodies. The National Audit Office has also published a guide setting out public rights to inspect and raise objections to council accounts. The Local Audit and Accountability Act 2014 provided for the abolition of … Read more