“I am pleased to note the innovative changes made by Customs to better manage their relations with key stakeholders. The developments to date reveal a number of areas of good practice, for instance, closer co-operation with and understanding of traders, and the provision of dedicated points of contact for large businesses. The key test, though, remains the extent to which these measures will improve revenue yields.
“The development of a longer term strategy to manage the risks of alcohol fraud is also to be welcomed, although Customs will need to ensure effective cross-departmental communication if it is to be successfully implemented.”
18 Dec 2003