Skip to main content
Cover of report

Comptroller and Auditor General’s Standard Report on the Accounts of the Inland Revenue 2001-02

” It is important that the Department are learning the lessons from their experiences of the current tax credits to minimise similar problems in the new tax credits that are to operate from April 2003.

“They should also enhance their management information so that it is capable of demonstrating much more comprehensively their achievements in debt management and tax collection”.

Published:
9 Dec 2002
Report cover showing collection of fuel by inspectors

HM Customs and Excise: The Misuse and Smuggling of Hydrocarbon Oils

“The estimated revenue losses from the misuse and smuggling of hydrocarbon oils duty reveal that growing sums of revenue are being lost through smuggling and the illegal use of rebated fuel. Customs have recognised this problem by producing a strategy to deal with the frauds and are developing that strategy further.

“Every effort must be made to combat this criminal activity which not only results in large amounts of lost duty but also poses threats to health and safety.”

Published:
15 Feb 2002

HM Customs and Excise: The Misuse and Smuggling of Hydrocarbon Oils

In November 2001, Customs produced estimates for the first time of the revenue loss from frauds on petrol and diesel. Customs estimated that in 2000 the loss could be between £450 million and £980 million in the UK, compared to revenue receipts of £22.6 billion on oils duties. Of this, diesel frauds on the UK … Read more

Report cover showing people's faces on a modem cable

e-Revenue

“Being at the forefront of the public sector’s drive to develop electronic services carries increased risks which need to be managed. Teething problems are to be expected, and need to be learned from quickly. The Inland Revenue has adopted a number of good practices from the private sector, including build and learn. An important message is that services must be demonstrably useful to the public if they are to use them on any scale, but it can take time to redesign existing processes particularly in an organisation as large and complex as the Inland Revenue.

“Many of the lessons learned by the Inland Revenue, and the good practices adopted, are equally applicable to other public bodies developing electronic services, and it is important to share these good practices as they develop.”

Published:
14 Feb 2002

e-Revenue

The development of the internet and ‘e’ services has opened new opportunities for public sector bodies to improve services, and the way they communicate with individuals and organisations, in innovative ways at potentially low cost. The Inland Revenue is at the forefront of this drive to offer internet and other electronic services. Early developments have … Read more

Report cover

HM Customs & Excise Appropriation Accounts 2000-2001

” I welcome and support the steps that Customs have taken to estimate the amount of revenue being lost through fraud, and to develop and implement counter-fraud strategies. Fraud is a major problem both for Government and for citizens, and I will be reporting on how a number of Departments are responding to the challenge. “

Published:
13 Feb 2002

HM Customs & Excise Appropriation Accounts 2000-2001

The National Audit Office today reported the results of their examination of HM Customs and Excise’s systems to ensure they provide an effective check on the assessment, collection and allocation of tax revenue during the year ending 31 March 2001. The report includes details of measures taken by HM Customs & Excise to combat fraud. … Read more

Report cover showing Inland Revenue logo

NIRS 2: Contract extension

The Inland Revenue, when required to make major enhancements to its national insurance computer system (NIRS 2) to accommodate significant legislative changes, decided to award a contract extension to Accenture, its existing supplier. And, according to a report from the National Audit Office, published today, the contract extension: offered better value for money than the … Read more

Published:
14 Nov 2001

NIRS 2: Contract extension

The Inland Revenue, when required to make major enhancements to its national insurance computer system (NIRS 2) to accommodate significant legislative changes, decided to award a contract extension to Accenture, its existing supplier. And, according to a report from the National Audit Office, published today, the contract extension: offered better value for money than the … Read more