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2012-13 review of the data systems for HM Revenue and Customs

Review of a sample of the data systems underpinning the input and impact indicators in HM Revenue & Customs’ Business Plan, Common Areas of Spend and wider management information.
This review was carried out on the 2012-15 Business Plan. Revised Business Plans were issued in June 2013.

Published:
29 Aug 2013
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Confirmed impacts: NAO report helps HMRC improve customer service

Within the programme of improvement already started by HMRC, the NAO helped ensure that, in January 2013, HMRC committed to improving customer service.

This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.

Published:
16 Jul 2013