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Investigation into healthcare penalty charge notices

The National Audit Office is undertaking an investigation into penalty charge notices in healthcare. This will set out the scale of activity in this area including: the number of penalty charges issued; the outcomes of the penalty charge notices issued; the revenue generated for the NHS; and the cost of running the collection services. It will also set out the entitlement to exemptions and the steps the NHS Business Services Authority, as well as the Department of Health and Social Care and NHS England, are taking to improve the efficiency of the system.