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Investigation into overpayments of Carer’s Allowance

Carer’s Allowance is a benefit paid by the Department for Work and Pensions to carers who meet eligibility criteria. At an estimated rate of 5.5% it has one of the highest rates of fraud and error of all benefits administered by the Department.

The Work & Pensions Committee published correspondence in November 2018 from Peter Schofield, Permanent Secretary at the DWP, revealing that some carers have accrued nearly £50,000 in overpayments of the benefit over many years and showing that the average overpayment this year to date is at a five-year high of £1,427.

The NAO is undertaking an investigation into DWP’s administration of Carer’s Allowance which will set out the facts about how the benefit works and the Department’s measurement of the fraud and error rate. The NAO will also look at the Department’s approach to compliance and how it seeks to recover overpayments from carers.

If you would like to provide evidence for our study please email the study team on enquiries@nao.org.uk putting the study title in the subject line. The team will consider the evidence you provide; however, please note that due to the volume of information we receive we may not respond to you directly. If you need to raise a concern please use our contact form.