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Investigation into Verify

Verify was developed as the government’s “flagship identity verification service” and default way for people to prove their identity when using government digital services that need to know who the user is (such as claiming tax back and receiving benefit payments). In 2015, Government Digital Service forecast that 25 million people would use Verify by April 2020 and that it would cost a total of £216 million over five years. However, take-up has been far lower than expected, both in terms of people signing up to Verify and government departments adopting it. The government announced in October 2018 that it would stop funding GOV.UK Verify (Verify) in March 2020. 

This report follows on from previous NAO work on Verify in our Digital transformation in government report. This new report looks at how Verify was set up, total costs of Verify and the benefits that have been realised so far, performance to date, and the future of Verify and implications for government services.