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Managing Operations – guide for senior leaders

Government spends billions of pounds each year running its business operations. In the 2015 Managing Business Operations guide, the NAO found that the government had scope to significantly improve its ability to manage operations, to improve services for users and value for money for taxpayers.

This good practice guide for senior leaders considers how insights on the NAO’s work apply to the big operational challenges currently spanning across departmental boundaries, such as tackling climate change. It draws from NAO work with 115 government services over the last 10 years.

This guide provides key questions senior leaders need to consider when overseeing complex business operations, and will highlight pitfalls to avoid.