Rolling-out Universal Credit

Universal Credit is a single benefit for working age people both in and out of work, which replaces six existing means-tested benefits and tax credits. It is available to all eligible claimants through the Universal Credit full service. In May 2016, the Department for Work and Pensions started rolling out the full service to jobcentres across the country, initially at a rate of five per month. The Department is due to increase the pace of roll-out from October 2017, so that full service will be available to new claimants in all jobcentres by September 2018. The Department then plans to transfer existing claimants to Universal Credit by March 2022.

In this study we will examine whether the Department is on course to deliver Universal Credit in accordance with its plans. We will also assess whether there are early signs that Universal Credit is delivering its objectives, and what impact it is having both on claimants and on local stakeholders.

This study follows two previous NAO reports: Universal Credit: early progress (September 2013) and Universal Credit: progress update (November 2014).

If you would like to provide evidence for our study please email the study team on enquiries@nao.gsi.gov.uk putting the study title in the subject line. The team will consider the evidence you provide; however, please note that due to the volume of information we receive we may not respond to you directly. If you need to raise a concern please use our contact form