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“learndirect is a major innovative feat that within a few short years has become the largest education provider of its type in the world. It is attracting large numbers of learners who otherwise would not have undertaken learning. Management and administration costs have reduced with time but still take up too large a portion of the budget. They need to be streamlined so that more money can go into services for learners, and to increase the emphasis on small- and medium-sized businesses.”

Sir John Bourn

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