Featured work

How to improve operational services

Published on:

Insight Good practice guides

People and operations

Illustration of four people discussing ideas at a desk

Improving operational delivery in government

Published on:

Insight Good practice guides

People and operations

Whistleblowing in the civil service

Published on:

Insight Good practice guides

People and operations

Civil service workforce: Recruitment, pay and performance management

Published on:

Report Value for money

Workforce

Two women having a meeting in a modern office

Civil service leadership capability

Published on:

Report Value for money

People and operations

People sitting in a hall, on a training course.

Leadership development in the civil service

Published on:

Report

People and operations

Latest work

Lessons learned: Government’s use of external consultants

Autumn 2025

Work in progress

People and operations

Lessons learned: Improving operational capability to provide better customer services

Summer 2025

Work in progress

Operations and process management

Maintaining public service facilities

Published on:

Report Value for money

Property and estates

Financial management in government: allocating resources

Published on:

Insight Good practice guides

Commercial and financial management

Graphic illustration of colleagues in discussion around charts

FCDO’s overseas estate

Spring 2025

Work in progress

International

Making public money work harder

Published on:

Insight Lessons learned

Commercial and financial management

DWP customer service 

Published on:

Report Value for money

Work, welfare and pensions

Improving family court services for children

Spring 2025

Work in progress

Child maintenance

HMRC customer service

Published on:

Report Value for money

Project and service delivery

Search all our work on People and operations