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Cross-government and public administration

Improving service delivery – how auditors can help

The guide has been developed by the National Audit Office in collaboration with HM Treasury. Its purpose is to share the lessons learned from NAO’s work and to highlight examples of good practice.

Cover - photo of a woman wearing a improving service delivery tee shirt

    The guide has been developed by the National Audit Office in collaboration with HM Treasury. Its purpose is to share the lessons learned from NAO’s work and to highlight examples of good practice.

    3 November 2003

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