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Cross-government and public administration

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Principles Paper: Managing provider failure

This paper explores the principles departments should use to manage provider failure. There is room for improvement in the way failure of providers is considered and managed.

Sector(s):

Published:
21 Jul 2015

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Open-book accounting and supply-chain assurance: case studies

The NAO has called for government to negotiate greater access to information about how much outsourced public services are actually costing suppliers and therefore how much profit they are making.

Sector(s):

Published:
1 Jul 2015

People looking at statistics

Open-book accounting and supply-chain assurance

The NAO has called for government to negotiate greater access to information about how much outsourced public services are actually costing suppliers and therefore how much profit they are making.

Sector(s):

Published:
1 Jul 2015

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Equality, diversity, and inclusion in the civil service

The civil service must build on the progress it has made in managing equality, diversity and inclusion and place greater emphasis on departments’ valuing and maximizing the contribution of every member of their staff. This is more likely to deliver the business benefits than solely a focus on levels of representation of groups with ‘protected characteristics’.

Sector(s):

Published:
25 Jun 2015

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Outcome-based payment schemes: government’s use of payment by results

Payment by results (PbR) schemes are hard to get right, and are risky and costly for commissioners. Credible evidence for claimed benefits of PbR is now needed.

Sector(s):

Performance Improvement area(s):

Published:
19 Jun 2015

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Public service markets: Putting things right when they go wrong

Over 10 million people who used public services (about 1 in 5) in the UK last year faced problems with the services. Detriment can and does occur. But users find the complaints and redress systems confusing.

Sector(s):

Published:
17 Jun 2015

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Central government staff costs

Staff numbers and costs have reduced significantly in the last five years. Not enough planning, however, has gone into making sure that the reductions are sustainable.

Sector(s): ,

Published:
5 Jun 2015

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Our enquiries into Civil Service Learning’s contract with Capita

The National Audit Office has today published its findings on the Civil Service Learning contract with Capita Business Services Ltd (Capita). The NAO’s enquiries address specific concerns from several people who raised different but overlapping concerns about the operation of the contract.

Sector(s):

Published:
25 Mar 2015

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The centre of government: an update

The update looks at how the centre of government’s role has evolved in response to austerity, examines recent developments such as how the leadership of functions and professions has been brought together under the new Chief Executive of the Civil Service.

Sector(s): ,

Published:
12 Mar 2015

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Investigation into government travel expenditure

The centre of government has little oversight of official travel, leaving this role to departments, although it does seek to manage the price of travel.

Sector(s):

Performance Improvement area(s):

Published:
11 Mar 2015

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