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ICT and systems analysis

Effective information and technology are essential assets of government. All government bodies use ICT to deliver public services and to run their business.

The NAO has a specialist team that looks at information and communications technology (ICT) and systems analysis across central government:

We examine government ICT and systems during our statutory financial audits of all government bodies.
We also report to parliament on the value for money of government's investments in ICT

Showing 1 - 10 of 39 results. Order by: Most recent Alphabetical

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Managing the risks of legacy ICT to public service delivery

Older ICT systems critical for the delivery of key public services (‘legacy ICT’) expose departments to risks which must be understood and managed.

Sector(s): ,

Published:
11 Sep 2013

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Case Study: HMRC VAT Services – The impact of legacy ICT

These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).

Sector(s):

Published:
5 Aug 2013

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Case Study: NHS Prescription services – The impact of legacy ICT

These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).

Sector(s):

Published:
5 Aug 2013

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Case Study: OFT Consumer credit licensing service – The impact of legacy ICT

These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).

Sector(s):

Published:
5 Aug 2013

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Case Study: DWP The Pension service – The impact of legacy ICT

These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).

Sector(s):

Published:
5 Aug 2013

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Review of the final benefits statement for programmes previously managed under the National Programme for IT in the NHS

Benefits are expected to exceed costs slightly over the life of the systems, but there is uncertainty around whether the benefits will be realised

Sector(s): ,

Published:
6 Jun 2013

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Digital Britain 2: Putting users at the heart of government’s digital services

There is scope for greater use of online public services but there are still significant numbers of people who cannot go online or do not wish to do so.

Sector(s):

Performance Improvement area(s):

Published:
28 Mar 2013

The UK cyber security strategy

The UK cyber security strategy: Landscape review

An NAO review of the Government’s strategy for cyber security indicates that, although at an early stage, activities are already beginning to deliver benefits.

Sector(s):

Published:
12 Feb 2013

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The impact of government’s ICT savings initiatives

Government initiatives to reduce ICT spending are starting to work but the challenge will be to use ICT to reform public services and how government works.

Sector(s):

Published:
23 Jan 2013

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A snapshot of the use of Agile delivery in central government

This is the second report on Agile delivery in which we aim to provide practical support to those in publicly funded bodies who are using or considering using the approach in business change programmes.

Sector(s): ,

Performance Improvement area(s): ,

Published:
25 Sep 2012

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