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ICT and systems analysis

Effective information and technology are essential assets of government. All government bodies use ICT to deliver public services and to run their business.

The NAO has a specialist team that looks at information and communications technology (ICT) and systems analysis across central government:

We examine government ICT and systems during our statutory financial audits of all government bodies.
We also report to parliament on the value for money of government's investments in ICT

Showing 1 - 10 of 43 results. Order by: Most recent Alphabetical

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Identity Assurance Programme

The NAO has published a briefing paper on the Government’s identity assurance programme, which is aiming to create a safe and convenient way for people to access government services online.

Sector(s):

Published:
4 Dec 2014

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Update on the National Cyber Security Programme

Government continues to make good progress in implementing the Programme. It must, however increase the pace of change in some areas in the face of evolving cyber threats.

Sector(s): ,

Published:
10 Sep 2014

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Managing and replacing the Aspire contract

There are serious risks to HMRC’s business if the programme to replace the Aspire contract fails to meet its objectives by June 2017, when the contract ends.

Sector(s): ,

Published:
22 Jul 2014

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Managing the risks of legacy ICT to public service delivery

Older ICT systems critical for the delivery of key public services (‘legacy ICT’) expose departments to risks which must be understood and managed.

Sector(s): ,

Published:
11 Sep 2013

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Case Study: HMRC VAT Services – The impact of legacy ICT

These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).

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Published:
5 Aug 2013

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Case Study: NHS Prescription services – The impact of legacy ICT

These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).

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Published:
5 Aug 2013

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Case Study: OFT Consumer credit licensing service – The impact of legacy ICT

These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).

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Published:
5 Aug 2013

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Case Study: DWP The Pension service – The impact of legacy ICT

These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).

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Published:
5 Aug 2013

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Review of the final benefits statement for programmes previously managed under the National Programme for IT in the NHS

Benefits are expected to exceed costs slightly over the life of the systems, but there is uncertainty around whether the benefits will be realised

Sector(s): ,

Published:
6 Jun 2013

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Digital Britain 2: Putting users at the heart of government’s digital services

There is scope for greater use of online public services but there are still significant numbers of people who cannot go online or do not wish to do so.

Sector(s):

Performance Improvement area(s):

Published:
28 Mar 2013

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