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Regulation, consumers and competition

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Financial services: regulation, redress and advice overview 2014

This guide is designed to provide a quick and accessible overview of the financial services regulation, redress and advice bodies, using our published work. It covers:
• The responsibilities 5 financial services regulation, redress and advice bodies and how they spend their money
• Interaction and cooperation between the 5 bodies
• Our recent findings and future challenges for the 5 bodies
• Case studies on the impact of payment protection insurance mis-selling on the Financial Ombudsman Service and the financial crisis on the Financial Services Compensation Scheme

Sector(s):

Published:
27 Feb 2015

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Follow-up on the Charity Commission

The Charity Commission has made early progress in addressing NAO and Public Accounts Committee recommendations, but significant challenges remain.

Sector(s):

Published:
22 Jan 2015

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Using alternatives to regulation to achieve policy objectives

There are some good examples across government of alternatives to regulation being used to achieve policy objectives. However more needs to done to share these examples to highlight when alternatives are most likely to work and how they should be designed.

Sector(s):

Published:
30 Jun 2014

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Business Perceptions Survey 2014

The NAO, the Better Regulation Executive (BRE) and the Better Regulation Delivery Office (BRDO), both part of the Department for Business, Innovation and Skills (BIS), and the Department for Environment, Food and Rural Affairs (Defra) have published a survey looking at businesses’ perceptions of regulation.

Sector(s): ,

Published:
28 May 2014

NAO

Update on consumer protection landscape reforms

In June 2011, the National Audit Office reported on the system for enforcing consumer law and the Government subsequently made a series of reforms to the consumer landscape. This update report summarises recent changes and sets out the proposed benefits to consumers, businesses and taxpayers as well as the possible risks to be managed.

Sector(s):

Published:
24 Apr 2014

City of London

Regulating financial services

The new system of regulating financial services will need to demonstrate in future that the cost of two regulators achieves value for money for customers.

Sector(s):

Published:
25 Mar 2014

Man using mobile phone

4G radio spectrum auction: lessons learned

In its sale of the 4G radio spectrum the Office of Communications (Ofcom) achieved its objective of maintaining a competitive market with a number of competing providers.

Sector(s): , ,

Published:
12 Mar 2014

NAO

Deciding prices in public services markets: principles for value for money

The National Audit Office outlines eight principles that the government needs to consider if it is to achieve value for money when deciding prices in markets for public services.

Sector(s):

Performance Improvement area(s):

Published:
23 Dec 2013

Coins and notes

Helping consumers to manage their money

The Service has achieved value for money for debt advice but has not yet shown that its money advice is achieving value for money.

Sector(s):

Published:
5 Dec 2013

Charity Commission home page

The regulatory effectiveness of the Charity Commission

The Charity Commission is not regulating charities effectively. It fails to take tough action in some serious cases and makes poor use of its powers.

Sector(s):

Published:
4 Dec 2013

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