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Lorries alighting from Ferry

The UK border: preparedness for EU exit update

This memorandum supports the Public Accounts Committee’s examination of the government’s preparedness for ‘no deal’

Published:
27 Feb 2019
Online self assessment tax form

The quality of service for personal taxpayers

HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

Published:
25 May 2016
HM Revenue & Customs sign

The Customs Declaration Service

HMRC has made progress in developing the new customs system, which was part of its existing programme, but it may need to be ready much earlier than originally planned if there is no agreement extending timescales on the transition to any new customs arrangements

Published:
13 Jul 2017
Monitor showing binary data

Replacing the Aspire contract

This memorandum has been prepared to support the Committee of Public Accounts consideration of HMRC’s approach to replacing its contract for IT services with Capgemini, known as Aspire. We set out HMRC’s approach, its business cases and the risks it has to manage. It does not seek to evaluate HMRC’s approach or progress, and therefore does not draw conclusions.

June 2016

Published:
9 Jun 2016