An initiative, begun in 2004, by the National Offender Management Service to build a single offender management IT system for the prison and probation services has not delivered value for money. A National Audit Office investigation found the project had been hampered by poor management leading to a three-year delay, a doubling in project costs […]
The Office of Fair Trading (OFT) has improved its protection of consumers following a November 2000 report by the Committee of Public Accounts, Sir John Bourn, head of the National Audit Office, said today. He also stated that recent changes to legislation should strengthen its work further. But the OFT will need to be vigorous […]
Oftel has taken steps to improve consumer awareness in the fixed line telecommunications market to help consumers take advantage of the choices available, according to a report presented to Parliament today by Sir John Bourn, the head of the National Audit Office. But the report recognises that while some consumers will choose not to switch […]
HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.
HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.
The Charity Commission is not regulating charities effectively. It fails to take tough action in some serious cases and makes poor use of its powers.
Sir John Bourn, head of the National Audit Office, reported to Parliament today on the risk of fraud in property management in the Ministry of Defence. Property management on the Defence Estate consists of maintenance work and minor new construction work up to a value of about £300,000 for each individual job, including VAT and […]
The wider government needs to do more to understand the experience of whistleblowers and to act where whistleblowers suffer detriment.#
This report evaluates the government’s COVID-19 vaccine programme focusing on events up to the end of October 2021.
The Scottish Executive and other Scottish public bodies have responded positively to a range of recommendations arising from value for money work on Scottish matters in the last two years, Sir John Bourn head of the National Audit Office reported to the Scottish Parliament today. Sir John’s report brings together the results of seven previously […]
In May 2012, the Department of Transport expected the tram-train scheme to be completed by Dec 2015. It is now expected to be completed in May 2018.
In May 2012, the Department of Transport expected the tram-train scheme to be completed by Dec 2015. It is now expected to be completed in May 2018.
This briefing provides details of the Department for International Trade’s (DIT’s) progress to date in establishing a trade remedies function, following our review of information and data provided to us by DIT.
The newly-created Competition and Markets Authority has made significant progress in improving how the UK’s competition regime works, and it is now more coherent than before. Business awareness of competition law, however, is low and while it has improved the robustness of its enforcement casework, the regime has so far not produced a substantial flow of enforcement decisions or fines.
The newly-created Competition and Markets Authority has made significant progress in improving how the UK’s competition regime works, and it is now more coherent than before. Business awareness of competition law, however, is low and while it has improved the robustness of its enforcement casework, the regime has so far not produced a substantial flow of enforcement decisions or fines.
This report outlines the extent of Universal Credit advances fraud and the DWP’s actions to detect, recover and prevent it.
Use of process mining to help understand the Home Office’s operation of the Windrush Compensation Scheme
Find out about the innovative ways our expert Modelling Team scrutinise departments’ models.
People who work for or have dealings with the bodies that we audit, or other public sector bodies, are often the first ones to know if suspected or actual wrongdoing has occurred, is occurring or is likely to occur.
Our guide is for people who deal with whistleblowers, investigate concerns or manage whistleblowing processes in government organisations.