About the author

Scott has been a member of our operational management team since 2012. He has supported work across a diverse range of public sector organisations and is the co-author of the NAO’s good practice guides on improving operational delivery. Before joining the team, Scott spent eight years working on both financial and value-for-money audits at the NAO.

Scott is a Fellow of the Institute of Chartered Accountants of England and Wales. He is is working towards a postgraduate award in Service Operations Management at Warwick Business School.

Contact Scott about operational delivery.