Agile or fragile? The challenges of Agile at scale
Published on:This opinion piece looks at the challenges faced when using Agile for major digital change programmes.
About the author
Yvonne is our digital transformation expert, and leads the Digital Insights team. She has over 25 years’ experience in IT, business change, digital services and cyber and information assurance.
Yvonne has been a Chief Information Officer (CIO) and Chief Digital Officer in the private sector as well as holding senior roles in large companies such as the Prudential and Network Rail. She was also CIO in two major government departments. In 2025, she was awarded an MBE for her work on Digital Transformation in government.
NAO publications
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Improving government data: what needs to change?
Published on:If the government wants to modernise, it must start with its data – but addressing the government’s data issues isn’t easy.
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Six reasons why digital transformation is still a problem for government
Published on:It’s revealing to look at the timeline of digital transformation initiatives over the last 25 years. Government’s ambition for ‘world class’ services using joined-up systems and data goes back to the mid 1990s, from where we can trace a steady stream of policies and initiatives right through to last autumn’s National Data Strategy. Most of […]
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Better data means better services – so how can government get there?
Published on:The shielding programme was a swift government wide response to identify and protect clinically extremely vulnerable (CEV) people against COVID-19. Our recent report on Protecting and supporting the clinically extremely vulnerable during lockdown, shows how government quickly recognised the need to provide food, medicines and basic care to those CEV people shielding. This had to […]
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Utilising technology when working from home
Published on:COVID-19 is affecting us all. The way we live, work and socialise has changed dramatically. The National Audit Office is no different, our staff are working from home and we will also have an important role to play in reporting on the government’s response to COVID-19. We’re resharing some of our knowledge on how organisations […]
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Right data, right place, right time
Published on:Have you ever had the frustration of having to provide the same information about yourself to different government services? Have you ever had to make decisions without information about what does and doesn’t work? Data is fundamental to delivering public services, improving systems and processes, and supporting sound decisions – but accessing accurate data is […]
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Cloud services: asking the right questions
Published on:Cloud services’ can bring cost and performance benefits. But they can also bring new challenges and risks. To help leaders oversee decision-making and implementation of cloud services, we recently published ‘Guidance for audit committees on cloud services’. The magazine, Public Sector Executive, invited us to outline the issues in the article The National Audit Office’s guide […]