This paper explores the principles departments should use to manage provider failure. There is room for improvement in the way failure of providers is considered and managed.

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Many organisations provide public services, and sometimes these organisations fail. We define a provider as any organisation that delivers services to or on behalf of government and failure as any event which requires an intervention above and beyond normal performance management. Our experience of auditing government over many years suggests that the way failure of providers is considered and managed leaves room for improvement. This paper draws together common findings from our work, to assist departments in meeting this challenge.

July 21 2015


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