This Departmental Overview looks at HM Revenue & Customs (HMRC) and summarises its performance during the year ended March 2016, together with our recent reports on it.

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This guide is designed to provide a quick and accessible overview of the Department and focuses in particular on where we believe the Department’s performance could be improved, using examples from our published work.

It covers:

• The department’s responsibilities and how it spends its money

• Financial management

• Reported performance

• Issues identified in NAO reports


November 2016



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