NHS Direct, the national telephone healthcare advice service operated by nurses, has achieved a high level of customer satisfaction since its introduction. The service, which has been fully available throughout England and Wales since November 2000, has a good safety record. Evidence at the local level suggests that it can help reduce demand on healthcare […]
More needs to be done to encourage older people – an increasingly large proportion of the population – to use government e-services if those services are to provide value for money, according to the National Audit Office. The government set itself a target that everyone who wants access to the internet has it by the […]
Sir John Bourn, head of the National Audit Office, told Parliament today that the prevalence of obesity in England had tripled over the last 20 years and continues to rise. Most adults in England are now overweight, and one in five is obese. Producing the first authoritative estimates of the costs and consequences of obesity […]
The Maritime and Coastguard Agency (MCA), the principal government body for enforcing ship safety standards, makes a major contribution to the UK’s ship safety record, now one of the best in the world. However, according to a report to Parliament today by Sir John Bourn, head of the National Audit Office, the MCA can increase […]
The Department of Trade & Industry (the DTI)’s approach to the Post Office’s purchase of German Parcel for £289 million was reasonable under the circumstances, Sir John Bourn, head of the National Audit Office, reported to Parliament today. The Post Office wanted to buy German Parcel and the DTI had the responsibility for overseeing the […]
The £22.5 billion auction of radio spectrum for the third generation of mobile telephones was well designed and efficient, Sir John Bourn, head of the National Audit Office, told Parliament today. Key success factors were that the Radiocommunications Agency marketed the opportunity and consulted the Industry extensively before the auction, rehearsed it, managed the bidding […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that the Gaming Board could benefit both taxpayers and the gaming industry by making further improvements to its regulatory work. The NAO looked at whether the Board could improve its performance by: removing unnecessary regulation and relying more on the regulatory and […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that NHS Acute Trusts in England held medical equipment with an estimated replacement value of some £3 billion. In 1996-97 they spent some £220 million on acquiring medical equipment annually and a further £120 million on maintenance. Figures for 1997-98 are similar. Medical […]
Sir John Bourn, head of the National Audit Office, told Parliament today that the Private Finance Initiative deal for the new British Embassy in Berlin is likely to provide a suitable building at a price slightly lower than a comparable conventional procurement. The contract provides for the construction of a new Embassy building and its […]
In the three years since the Royal Household took over responsibility for managing its own air and rail travel, the cost of such travel has reduced by two thirds. However, as a result of the National Audit Office’s enquiries, the basis of charging by the Ministry of Defence for royal use of the RAF’s 32 […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that many NHS trusts and orthopaedic consultants apply good practice in the way that they handle total hip replacements. However, there are significant variations in performance, and there is need for good practice to be spread more widely for the benefit of […]
The Ministry of Defence achieved a good price when they awarded the contract for a new Defence Fixed Telecommunication System to BT in 1997, Sir John Bourn, head of the National Audit Office, told Parliament today. The ten year contract let under the Private Finance Initiative (PFI) is expected to cost £612 million with a […]
Sir John Bourn, head of the National Audit Office, today reported to Parliament on the Ministry of Agriculture, Fisheries and Food’s administration of the Arable Area Payments Scheme*. This is the largest European Union Common Agricultural Policy scheme in England with payments of £1.1 billion each year to some 47,000 farmers. The report examines the […]
Sir John Bourn, the head of the National Audit Office, reported to the Scottish Parliament today that there is scope to improve the responsiveness of accident and emergency ambulance services in Scotland and the impact they have on the healthcare of patients. The Scottish Ambulance Service are responsible for ambulance services across Scotland. Their emergency […]
This briefing has been prepared for the Treasury Select Committee (the Committee) to provide an overview of the work and performance of HM Treasury in the financial year 2007-08 and subsequent months. This briefing focuses upon the Treasury’s internal management and its financial position as a department in its own right.
The Inland Revenue face real threats of fraud and continued efforts are required to tackle the problem, according to a National Audit Office report to Parliament published today. It is important that the Revenue have a clear view of the resources and approaches they are going to use to tackle those risks. They should increase […]
The Government has set challenging targets for public services to be delivered to citizens electronically as part of the wider Modernising Government agenda. The Prime Minister pledged that by 2002 a quarter of all transactions between citizens and government should be capable of being conducted ‘electronically’, rising to 50% by 2005 and 100% by 2008. […]
A 10 year failure to update pensions leaflets correctly has caused considerable distress to many thousands of people, and will cost the taxpayer at least £2.5 billion, and probably considerably more, according to two reports to Parliament published today. The two reports* – one by Sir John Bourn, the Comptroller and Auditor General, and the […]