Today’s report from the National Audit Office (NAO) finds that, despite the Department for Transport’s long stated aim to increase bus use, passenger numbers have fallen. The Department will need greater clarity on what it wants to achieve and how it will measure success, if its forthcoming national strategy for improving bus services is to succeed.

Between 2010-11 and 2018-19 the number of bus journeys fell in 65 of 88 English local transport authorities outside London and by 10% overall.1 The COVID-19 pandemic led to a drastic reduction in bus travel across the country and created uncertainties about future travel habits. However, bus travel will likely remain the primary and essential mode of transport for many, especially the most disadvantaged.

The Department considers that good quality bus services support local economies, help ease congestion, reduce greenhouse gas emissions and better connect communities. In September 2019, it announced that it would develop the first National Bus Strategy for England and in February 2020 committed £5 billion over the next five years to promote buses, walking and cycling. Progress with the strategy has been delayed due to COVID-19. However, the Department told the NAO that during the pandemic it had been able to work with local authorities and operators to understand areas of critical need and target support.

In 2019 central and local government subsidies and support made up around 24% of bus operators’ revenue income from bus services. However, increasing congestion means bus operators need to put on more buses to maintain frequency, which, when combined with falls in paying passengers, puts pressure on operator profit. The Department pays a subsidy to operators to keep services running and fares down, but between 2010-11 and 2018-19, estimated operator revenue fell by 11% and bus fares increased by 18% on average.

Between 2010-11 and 2018-19, 72 local authorities reduced spending on those bus services which operators would otherwise see as not commercially viable (supported services) and which often serve rural and disadvantaged bus passengers. Of these, 42 reduced funding by over 50%. The Department does not know how passengers have been affected by the loss of supported bus services.

New powers for local authorities to partner with operators and improve services have made little difference as the wider funding pressures on local authorities have increased. The 2017 Bus Services Act (the Act) aimed to strengthen operator-local authority partnership working and gave authorities the power to take control of services under a franchising arrangement.2 However, since 2010-11, local authorities have reduced spending on local transport by around 40%, which is likely to have had an impact on their ability to work in partnership with local bus operators. It was not until April 2020 that the first partnership using the Act was agreed,3 and no local authority has yet agreed a franchising arrangement – the Greater Manchester Combined Authority has made the most progress.

The Department does not know if it is getting the best value from its short-term capital funding to local authorities and bus operators. Some funds are bus-specific, for example to support investment in zero emission vehicles or bus infrastructure. The Department’s evaluations show that it has funded schemes that have delivered valuable improvements, although some schemes go wider than bus improvements. However, local authorities told the NAO that the resources needed to bid and account for this funding can be too great. The Department is concerned about local authorities with potentially viable projects that are not accessing funding, because they do not have the resources.

“Despite the Department for Transport’s long-stated aim to increase bus use, passenger numbers have fallen since 2010. The Department has funded some valuable local enhancements to bus services but these do not constitute systemic improvement."

“To meet the needs of local people, especially those in rural and disadvantaged communities, the Department’s future bus strategy should match the funding provided to its objectives, and better enable local authorities and operators to work together.”,

Gareth Davies, head of the NAO

Read the full report

Improving local bus services in England outside London

Notes for editors

  1. Government deregulated the local bus market in 1986. Today, more than 500 companies operate bus routes, ranging from small, family-run businesses to multi-national firms.
  2. Local partnerships are designed to help authorities work with operators to decide which arrangements will advance local bus services. Franchising is a more ambitious approach, involving local authorities taking on some of the financial risks and rewards of running local bus services, and allowing them to set route frequencies and running hours of bus services.
  3. It was not until April 2020 that the first Enhanced Bus Partnership using the 2017 Act was agreed between Hertfordshire County Council and over 20 local bus operators

About the NAO

The National Audit Office (NAO) scrutinises public spending for Parliament and is independent of government and the civil service. It helps Parliament hold government to account and it uses its insights to help people who manage and govern public bodies improve public services.

The Comptroller and Auditor General (C&AG), Gareth Davies, is an Officer of the House of Commons and leads the NAO. The NAO audits the financial accounts of departments and other public bodies. It also examines and report on the value for money of how public money has been spent.

In 2019, the NAO’s work led to a positive financial impact through reduced costs, improved service delivery, or other benefits to citizens, of £1.1 billion.

Latest press releases