This report sets out good practice in developing a performance framework, reporting performance information, and ensuring performance information is used. Based on a survey and case studies, the report includes a model that organisations can apply to evaluate the maturity of their own performance system.
The National Audit Office has today reported to Parliament that there are risks to value for money from the way the Legal Services Commission (the LSC) administers and procures legal aid for criminal cases. In 2008-09, the Commission spent more than £1.1 billion on criminal legal aid – legal assistance for people suspected of or […]
The delivery of the Government’s programme to control chlamydia infection in young people to date has not demonstrated value for money, a report by the National Audit Office found today. The Department of Health implemented the Programme in three phases. In 2008-09, six years after the Programme’s launch, testing levels were only just beginning to […]
The National Audit Office has warned that the value for money of 43 major government projects worth around £200 billion is at risk because of significant weaknesses in the Government’s commercial skills and expertise. But there is an even greater risk to many other complex projects where skills shortages are not being assessed systematically. The […]
This paper has been prepared for the House of Lords Economic Affairs Committee to support their inquiry on Private Finance.
The Department for International Development’s programme in Malawi has contributed to poverty reduction, improved health outcomes, larger harvests and more effective governance in the country, according to a report by the National Audit Office. It is difficult, however, to gauge how much of this progress can be attributed directly to DFID’s aid. Progress has been […]
The head of the National Audit Office, the Comptroller and Auditor General, has today qualified the accounts of the Legal Services Commission for 2008-09 because of overpayments made by the Commission to solicitors, estimated at almost £25 million.
Older people are a growing group for HM Revenue & Customs and significant numbers pay too much or too little tax, according to a report released today by the National Audit Office. Errors occur because many people’s tax affairs become more complicated when they reach pension age and HMRC’s systems do not cope well with […]
A survey of businesses by the National Audit Office found that, whilst businesses are reporting that individual aspects of complying with regulation have become less burdensome over the last year, and there has been some improvement in overall business perceptions of regulation since 2007, very few regard complying with regulation as having become easier or […]
Despite a small improvement in the quality of the data systems used by government departments to monitor their progress against their Public Service Agreements (PSAs), there are still many areas for improvement – with 11 per cent of systems rated red, according to a report by the National Audit Office. Good quality data systems enable […]
Since the introduction of a new type of maintenance contract in 2001 by the Highways Agency there have been some improvements in the quality and delivery to budget of maintenance on England’s motorways and trunk roads. However, according to a report by the National Audit Office, costs have risen, with those for routine maintenance increasing […]
Central government could improve its day to day cash management and reduce the amount of interest it pays on debt if its departments and their sponsored bodies held less money in commercial bank accounts. Today’s report to Parliament by the National Audit Office recommends that these organisations instead use the Exchequer as their main banking […]
The Rural Payments Agency and DEFRA have shown scant regard to protecting public money in their administration and management of the EU’s Single Payment Scheme in England, according to the National Audit Office. The IT system does not meet the scheme’s needs, the cost of processing claims, already very high, has continued to increase and […]
This report examines how PFI performs to contracted timetable and to price.
Executive Summary
The Department for Culture, Media and Sport (DCMS) met only one of its three targets to reach new audiences by increasing the number of people from underrepresented groups who visit the historic environment by 2007-08. The targets were challenging and DCMS and English Heritage had limited levers to influence more people to visit historic sites. […]
At a cost of £1.47 billion by March 2009, Train to Gain had supported employer-focused training for over one million learners, and had developed a skills brokerage service with which a majority of employers was satisfied. But while Train to Gain has achieved undoubted benefits for employers, the NAO has concluded that over its full […]
The economic downturn has been largely responsible for a £21.7 billion reduction in taxes and duties collected by HM Revenue and Customs (HMRC) in 2008-9, according to a report released today by the National Audit Office. Income Tax and National Insurance contributions fell by £5.7 billion; revenue from VAT fell by £6.4 billion (partly reflecting […]
The Comptroller and Auditor General has qualified the accounts of the Equality and Human Rights Commission (EHRC) because the EHRC re-engaged, without Treasury authority, seven former senior employees of the former Commission for Racial Equality who had left that body under a voluntary early severance scheme. The EHRC, established in April 2006 and operational from […]