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National Audit Office report: HM Revenue & Customs’ transformation programme

HM Revenue & Customs’ transformation programme

“This is an ambitious programme of change with the potential to provide significant benefits in terms of tax yield and improvements for the Department’s customers. To succeed the Department must determine what it expects the programme to achieve with the resources available. It should also establish that the planned benefits are realistic and confirm each year that those achieved are robust.”

“This is an ambitious programme of change with the potential to provide significant benefits in terms of tax yield and improvements for the Department’s customers. To succeed the Department must determine what it expects the programme to achieve with the resources available. It should also establish that the planned benefits are realistic and confirm each year that those achieved are robust.”

Tim Burr, head of the National Audit Office

 

 

Publication details:

ISBN: 9780102954241 [Buy a hard copy of this report from TSO]

HC: 930 2007-2008

Published date: July 18, 2008