This memorandum has been prepared for the House of Commons Work and Pensions Committee to provide information on the Department for Work and Pensions (the Department) Information Technology (IT) Programmes. It sets out: the general policies adopted towards programme development including: the Department’s partnering arrangements; and the progress it has made in renegotiating contracts with its main suppliers (Electronic Data Systems (EDS) and BT) in order to meet its financial savings targets; the current state of play on the Department’s top 19 major change programmes (Appendix 1), indicating their cost outturn compared to budget and planned delivery date compared to date expected at the time of approval; the position on five major projects, including: programme aims and objectives; IT system development and release; and current project status; issues identified from previous National Audit Office work on common causes of IT project failure across Departments.
The National Audit Office has not sought to provide an audit opinion on the Department’s IT enabled projects or conclude on the value for money of IT procurement included in this memorandum. The information used within the memorandum is drawn from Departmental documents, interviews with lead officials and interviews with the Department’s main contractors (Appendix 2). Costing and budget information contained within the memorandum has not been audited by the National Audit Office.