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National Audit Office report: MOD: The use of information to manage the logistics supply chain

MOD: The use of information to manage the logistics supply chain

The MOD supply chain is currently not value for money. It would be much more efficient if directed by a modern information system.

"The Department urgently needs better supply chain information systems with the appropriate skills and processes to match. It currently keeps the armed forces supplied by either stockpiling more than necessary, sending too many routine items by air, or both. This ties-up precious resources that could be better used to support troops.”  

Amyas Morse, head of the National Audit Office


The chain by which military operations, such as those in Afghanistan, are supplied with essential equipment and supplies would be much more efficient if directed by a modern information system supported by appropriate skills and procedures.

The National Audit Office has reported today that the Department faces considerable challenges ensuring front line personnel get the ‘materiel’ they need. Despite these challenges, the Department made 130,300 deliveries to Afghanistan in 2010. Indeed, the amount of time troops wait for supplies has declined since the spending watchdog’s 2009 report on support to high intensity operations. However, the Ministry of Defence is still not meeting its own performance targets. Highest priority items sent by air should arrive in theatre within five days. However, in 2010, this was achieved in only around a third of cases.

Failure to deliver the right item on time is primarily due to items being unavailable for transport. This means that either the Department is not accurately forecasting usage and repair rates to ensure the right amount of stocks are held; or suppliers are unable to respond to demand.

Good business intelligence is crucial if the Department is to succeed in running an effective and efficient supply chain. While the Department collects much of the information required, gaps remain. Moreover, the Department is unable to reconcile coherently the information it does possess on the location of its assets and its inventory and supply chain costs. The Department’s use of information to manage its supply chain falls short of general logistics industry best practice.

One consequence of this lack of information is, to ensure that personnel have the items they need, more material than necessary is being sent by air, including many items which have predictable demand. While surface routes are not suitable for all types of equipment and can carry greater security risks, at least 90 per cent of the Department’s total transport costs to Afghanistan comes from air deliveries – transferring just 10 per cent of items sent by air to Afghanistan to surface delivery routes would save an estimated £15 million per year.


Publication details:

ISBN: 9780102969610 [Buy a hard copy of this report from TSO]

HC: 827, 2010-2011

Published date: March 31, 2011