The Comptroller and Auditor General, Amyas Morse, has qualified the Social Fund White Paper Account for the seventh consecutive year. The account has been qualified because of material levels of error in discretionary awards, which include Budgeting Loans, Crisis Loans and Community Care Grants, and in Funeral Expense Payments. He has also qualified his opinion on Sure Start Maternity Grants, for the first time, because of the level of error found in these payments.
The C&AG has also limited the scope of his opinion on the level of debt within the account, owing to concerns around the adequacy of the evidence to support the debt balance.
The NAO’s best estimate of the total of overpayments in 2009-10 is £106.4 million, approximately 2.6 per cent of total payments (up from £83.5 million in 2008-09, some 2.2 per cent of payments). The true level of overpayments, though, may lie in a range from £82 million to £130 million. The estimated most likely level of error in Sure Start Maternity Expense Payments during 2009-10 totalled £11.7 million, some 8.5 per cent of payments.
The NAO also identifies missing case papers as a significant issue in 2009-10, despite the Department having made improvements in the area in recent years. The problem has been compounded by 229,000 files which were accidentally destroyed by Jobcentre Plus in a paper reduction exercise during the year. Missing or incomplete loan agreements and other missing documentation is another area of concern.
In the absence of sufficient appropriate evidence on the breakdown of the customer debt balance, the scope of the C&AG’s opinion on the debt note within the accounts was limited. Jobcentre Plus acknowledges the severity of these concerns and a Social Fund Task Force has been established to address the problems.