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National Audit Office report: The British Council: Achieving Impact

The British Council: Achieving Impact

"The British Council's work is valued by its customers and stakeholders. It faces a difficult challenge in delivering a wide range of products and services in 110 countries worldwide. High performance in some areas such as performance measurement and customer satisfaction needs to expand across every strand of activity. Project and programme management need to be strengthened and customer relationship systems and service standards enhanced."

"The British Council's work is valued by its customers and stakeholders. It faces a difficult challenge in delivering a wide range of products and services in 110 countries worldwide. High performance in some areas such as performance measurement and customer satisfaction needs to expand across every strand of activity. Project and programme management need to be strengthened and customer relationship systems and service standards enhanced."

Tim Burr, head of the National Audit Office, 11 June 2008

 

 

Publication details:

ISBN: 9780102954173 [Buy from TSO]

HC: 625 2007-2008

Published date: June 11, 2008