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"The British Council's work is valued by its customers and stakeholders. It faces a difficult challenge in delivering a wide range of products and services in 110 countries worldwide. High performance in some areas such as performance measurement and customer satisfaction needs to expand across every strand of activity. Project and programme management need to be strengthened and customer relationship systems and service standards enhanced."
Tim Burr, head of the National Audit Office
Downloads
- 0708625es.pdf (.pdf — 301 KB)
- 0708625.pdf (.pdf — 765 KB)
- 0708625_change_mangement.pdf (.pdf — 402 KB)
- 0708625_enabler_survey.pdf (.pdf — 53 KB)
Publication details
- ISBN: 9780102954173 [Buy a hard copy of this report]
- HC: 625 2007-2008
