Search results for 'Operations and process management'

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  3. Yarl’s Wood Immigration Removal Centre

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    It is important that the services for vulnerable people at the Yarls Wood Immigration Removal Centre are delivered ‘right first time’ and this did not happen here. Steps are now being taken to address the problems but 35% of the recommendations from Her Majesty’s Inspector of Prisons’ 2015 inspection have not yet been implemented.

  4. Yarl’s Wood Immigration Removal Centre

    Press release

    Published on:

    It is important that the services for vulnerable people at the Yarls Wood Immigration Removal Centre are delivered ‘right first time’ and this did not happen here. Steps are now being taken to address the problems but 35% of the recommendations from Her Majesty’s Inspector of Prisons’ 2015 inspection have not yet been implemented.

  5. Complaints policy

    What to do if you want to complain about the work of the National Audit Office. We value your comments and feedback. The NAO aims to carry out its work to the highest professional standards and to deliver an efficient and effective public audit service which represents best value for money. We are committed to continual improvement.

  6. Transparency

    As a publicly funded organisation we have a duty to be transparent in our business operations. This page sets out our transparency principles and provides all of our publicly disclosed corporate information.

  7. Managing risk reduction at Sellafield

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    There are significant uncertainties in plans for cleaning-up Sellafield. The Authority is working to understand and address project under-performance.

  8. The cost-effective delivery of an armoured vehicle capability

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    The suspension and cancellation of a number of key armoured vehicle projects since the 1998 defence review has resulted in the Armed Forces facing a significant shortage in the principal armoured vehicles they require, until at least 2024-2025.

  9. Report of the C&AG on the 2008-09 Resource Accounts of the Ministry of Defence

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    The National Audit Office has identified errors in specialist pay, allowances and expenses paid to the Armed Forces via their Payroll and Human Resources system, as well as the inadequacy of evidence to support certain fixed assets and stock balances in the financial statements.  For this reason, the Comptroller and Auditor General has qualified his […]

  10. Progress report on maintaining competition in markets

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    The Office of Fair Trading has improved its operations following recommendations on maintaining competition in markets made by the National Audit Office and Committee of Public Accounts in 2005 and 2006. According to an NAO progress report published today, the OFT now needs to concentrate its efforts on strengthening the skills and experience of its […]

  11. Ministry of Defence: Major Projects Report 2008

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    Over the past ten years, the Ministry of Defence has introduced a number of reforms to the way it procures defence equipment, but its performance on Major Projects remains variable. As part of its annual report to Parliament, the National Audit Office examined twenty of the largest defence equipment projects. The report found that, during […]

  12. Criminal Records Bureau: Delivering Safer Recruitment?

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    There were problems in performance during the first seven months after the launch of the Criminal Records Bureau but, following joint action by the Bureau, Capita and the Home Office, the Bureau is now delivering reliably each week over twice the number of Disclosures of criminal records undertaken by the police under the old arrangements. […]

  13. Ministry of Defence: Helicopter Logistics

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    Sir John Bourn, head of the National Audit Office, told Parliament today that the Defence Logistics Organisation (DLO) is working hard to improve the management of helicopter logistics, but it has not yet been able to deliver fully the agreed levels of logistics support. Overall performance has been patchy. For the Joint Helicopter Command, in […]

  14. Ministry of Defence: Maximising the Benefits of Defence Equipment Co-Operation

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    Sir John Bourn, head of the National Audit Office, today told Parliament that defence equipment acquisition was an inherently complex and often expensive task. Co-operation adds another layer of complexity. It also offers potential economic, military, industrial and political benefits but in the past not all of these have been secured. Recent initiatives from the […]

  15. The Radiocommunications Agency’s Joint Venture With CMG

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    Sir John Bourn, head of the National Audit Office, reported to Parliament today that the Radiocommunications Agency* has successfully entered into a partnership with CMG plc**, a global Information and Communications Technology group, which could result in significant financial savings. In June 1998 the Agency and CMG plc established a joint venture company, Radio Spectrum […]

  16. Ministry of Defence: Training New Pilots

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    Sir John Bourn, head of the National Audit Office, told Parliament today that in recent years the Ministry of Defence have produced fewer trained pilots than the Armed Services require, and some 45 a year (18 per cent) fewer than needed have entered operational service. This situation has contributed to a shortfall in operational pilots […]

  17. Department for International Development – Emergency Aid: The Kosovo Crisis

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    Sir John Bourn, head of the National Audit Office, today reported to Parliament that the Department for International Development have made a major contribution to easing the humanitarian crisis arising from the problems in Kosovo. And there are lessons for the future, for example in the way the Department plan for emergencies and manage their […]

  18. National Savings: Public-Private Partnership with Siemens Business Services

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    Sir John Bourn, head of the National Audit Office, reported to Parliament today on the £635 million contract awarded to Siemens Business Services (SBS) to process transactions and provide a service to National Savings’ 30 million customers. The partnership forms a vital part of a programme of modernisation and transformation which aims to provide better […]

  19. Hip replacements: getting it right first time

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    Sir John Bourn, head of the National Audit Office, reported to Parliament today that many NHS trusts and orthopaedic consultants apply good practice in the way that they handle total hip replacements. However, there are significant variations in performance, and there is need for good practice to be spread more widely for the benefit of […]