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  2. Helping Those in Financial Hardship: The Running of the Social Fund

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    Sir John Bourn, head of the National Audit Office, reported today that the Social Fund plays an important role in helping people in financial hardship, and is reaching many of those in greatest need. But there is a risk that potentially eligible people are not aware of the Social Fund and that some Jobcentre Plus […]

  4. The Cancellation of the Benefits Payment Card project

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    Sir John Bourn, head of the National Audit Office, reported to Parliament today that the failure to introduce the Benefits Payment Card had cost the Department of Social Security some £127 million in nugatory system development. Delays in the Card programme, which was part of a pioneering Private Finance Initiative (PFI) project designed also to […]

  6. Scams and Fraud

    Fraudsters sometimes use the names of National Audit Office (NAO) staff, including the NAO Chair, the head of the NAO the Comptroller & Auditor General (C&AG), or derivatives of “National Audit Office”, in an attempt to defraud people. They may also use our address on their letters to try and trick you: One e-mail scam […]

  8. Child Support Agency – implementation of the child support reforms

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    The Child Support Reforms introduced in 2003 were a final but, in the event, unsuccessful attempt to deliver the policy behind the creation of the Child Support Agency in 1993. With hindsight the Child Support Agency was never structured in a way that would enable the policy to be delivered cost-effectively. While the Reforms have […]

  9. The Motability scheme

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    This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.

  11. Teachers’ Pension Scheme (England and Wales) Resource Account 2000-2001

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    Sir John Bourn, head of the National Audit Office, today reported to Parliament on the 2000-2001 Teachers’ Pension Scheme (England and Wales) Resource Account. He has limited the scope of the audit opinion because the Managers of the Scheme were unable to provide him at the date of his opinion with sufficient evidence to support […]

  12. Department of Social Security Resource Accounts 2000-2001

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    There has been a reduction in the estimated loss of social security benefit through fraud and error compared to previous years, according to a National Audit Office report published today. However, the total amount of Income Support and Jobseeker’s Allowance overpaid in 2000-2001, over £1 billion, is still substantial. As a result, head of the […]

  13. Investigation into Police and Firefighters’ Pension Scheme Commutation factors

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    This looks at the chain of events which led to the government paying £711m in compensation to 34,000 pensioners who retired from the Police and Firefighters’ Pension Schemes between 2001 and 2006 without receiving their full pension entitlement. Due to the extent of the legal process in the case, some police and firefighters were retired for over 15 years before they received their full pension entitlement from government.

  14. C&AG’s Report on Accounts: Child Support Agency Client Fund Account 1999-2000

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    Sir John Bourn, head of the National Audit Office, today reported to Parliament the results of his examination of the Child Support Agency’s Client Funds Account for 1999-2000. Sir John qualified his opinion on the account due to the level of error in receipts from non resident parents and errors in outstanding maintenance balances, arising […]

  15. The New Deal for Young People

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    The New Deal for Young People achieved its target of placing 250,000 young people into work in September 2000, and by October 2001 had helped 339,000 into jobs. It has had a positive effect on levels of youth employment and on the economy more broadly, although, as with other labour market programmes, many of these […]

  16. Skills for life: improving adult literacy and numeracy

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    Sir John Bourn, head of the National Audit Office, reported today that the Department for Education and Skills has made a good start to its long-term strategy to improve the levels of adult literacy and numeracy in England, but there are more challenges ahead. While the Skills for Life Strategy has met its 2004 target, […]

  17. Investigation into the government’s handling of the collapse of Carillion

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    On 15 January 2018, Carillion declared insolvency and the Official Receiver, an employee of the Insolvency Service, started to liquidate its assets and contracts. This report focuses on the role of the UK government in preparing for and managing the liquidation of Carillion.

  18. Appropriation Accounts 1998-99 Class XII, Vote 1: Central Government Administered Social Security Benefits and other pay

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    Sir John Bourn, head of the National Audit Office, today reported the results of his examination of the Benefits Agency’s Appropriation Account. Sir John qualified his audit opinion on the account due to the level of benefit fraud and the level of error in benefit awards, principally in income support and jobseeker’s allowance. This account […]

  19. Managing change in the Defence workforce

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    The Ministry of Defence, under pressure to make rapid financial savings, is significantly reducing the size of its workforce, by over 54,000 personnel. A report today by the National Audit Office has found that these reductions are happening in advance of the Department’s fully understanding how it will operate with significantly fewer staff.

  20. The apprenticeships programme

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    This report assesses whether the apprenticeships programme is providing value for money.