Sir John Bourn, head of the National Audit Office, reported to Parliament today on the £635 million contract awarded to Siemens Business Services (SBS) to process transactions and provide a service to National Savings’ 30 million customers. The partnership forms a vital part of a programme of modernisation and transformation which aims to provide better […]
The Comptroller and Auditor General, Sir John Bourn, today reported to Parliament the results of his examination of the 17 Summarised Accounts* which cover the financial activities of the National Health Service in England, with an annual budget of some £36 billion. Sir John’s opinion on each of the summarised accounts is unqualified. His report […]
The Inland Revenue’s strategic partnership with Electronic Data Systems Limited (EDS) has been successful in helping the Department deliver significant changes in taxation policy to demanding timetables, Sir John Bourn, head of the National Audit Office, reported to Parliament today. The Department and EDS run the contract as a partnership, recognising the need for both […]
A 10 year failure to update pensions leaflets correctly has caused considerable distress to many thousands of people, and will cost the taxpayer at least £2.5 billion, and probably considerably more, according to two reports to Parliament published today. The two reports* – one by Sir John Bourn, the Comptroller and Auditor General, and the […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today on the overall results of the National Audit Office’s 1998-99 examination of the systems which HM Customs and Excise and the Inland Revenue have put in place to secure an effective check on the assessment, collection and allocation of revenues. He reported […]
The Government has set challenging targets for public services to be delivered to citizens electronically as part of the wider Modernising Government agenda. The Prime Minister pledged that by 2002 a quarter of all transactions between citizens and government should be capable of being conducted ‘electronically’, rising to 50% by 2005 and 100% by 2008. […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today on the extent to which the Highways Agency has obtained best value for the taxpayer on the disposal of property acquired in connection with road construction. Since the Agency was created in 1994, it has raised £238 million (at 1999 prices) from […]
Sir John Bourn, head of the National Audit Office, told Parliament today that the pioneering 31-year *Private Finance Initiative deal to redevelop the office accommodation of the Inland Revenue and Department of Social Security in Newcastle is likely to deliver the improved accommodation sought. This would be at a higher direct cost than continuing with […]
Delays in issuing passports earlier this year led to much anxiety and inconvenience for members of the public hoping to travel. By June, the Passport Agency had around 565,000 applications awaiting processing. Sir John Bourn, head of the National Audit Office, reported to Parliament today on the delays at the Agency during Summer 1999. Several […]