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  2. Department for Work and Pensions 2015-16 accounts

    Report Financial audit

    Published on:

    The Comptroller and Auditor General, Amyas Morse, has qualified his audit opinion on the regularity of the 2015-16 accounts of the Department for Work and Pensions. This is owing to the unacceptably high level of fraud and error in benefit expenditure, other than State Pension where the level of fraud and error is lower.

  3. Fraud and Error Stocktake

    Insight Good practice guides

    Published on:

    The government continues to lose large amounts of money through fraud and error overpayments and many vulnerable people get less support than they are entitled to.

  4. The quality of service for personal taxpayers

    Report Value for money

    Published on:

    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

  7. Council Tax Support

    Report Value for money

    Published on:

    Not all local authorities’ Council Tax support scheme will achieve the objectives outlined by the Department of Communities and Local Government.

  8. Managing the welfare cap

    Report Value for money

    Published on:

    The welfare cap is encouraging a greater understanding of spending on some benefits and tax credits across government, but it is important that processes for managing the cap are reliable.

  10. Efficiency – who’s judging?

    Insight Opinion

    Published on:

    Government departments are making plans for achieving substantial efficiency savings by 2024-25, but what might this mean in practice?

  15. How to audit artificial intelligence models

    Insight Opinion

    Published on:

    In our ever-increasing digital and automatized world, certain buzzwords are becoming more centre stage in the public sector. One of them is “artificial intelligence”. While the concept, and development, of artificial intelligence is not new (artificial intelligence was first recognised as a formal discipline in the mid-1950s), it is a word that has been casually […]

  16. Business support schemes

    Report Value for money

    Published on:

    This report examines the Department for Business, Energy & Industrial Strategy’s management of its business support schemes.

  17. Confirmed impacts: NAO report helps HMRC improve customer service (2013)

    Report

    Published on:

    Within the programme of improvement already started by HMRC, the NAO helped ensure that, in January 2013, HMRC committed to improving customer service.

    This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.

  18. Her Majesty’s Revenue & Customs 2013-14 accounts

    Report Financial audit

    Published on:

    The report covers HMRC’s progress in operating the PAYE service, its implementation of its new Real Time Information service and its performance in tax collection and in reducing error and fraud in personal tax credits.

  19. Tackling tax credits error and fraud

    Report Value for money

    Published on:

    HMRC has improved its approach to tackling error and fraud in tax credits but still lost £2.3 billion in 2010-11.