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  1. Investigation into HMRC’s contract with Concentrix

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    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  4. Tax reliefs

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    There are more than 1000 tax reliefs in the UK tax system. The NAO intends to carry out future work evaluating how they are developed and implemented.

  5. Fraud landscape review

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    Published on:

    The exact scale of fraud within government is unknown. The quality and completeness of fraud data is often variable.

  7. A Short Guide to HM Revenue & Customs

    Overview Short guide

    Published on:

    The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.

  9. Department for Work and Pensions 2015-16 accounts

    Report Financial audit

    Published on:

    The Comptroller and Auditor General, Amyas Morse, has qualified his audit opinion on the regularity of the 2015-16 accounts of the Department for Work and Pensions. This is owing to the unacceptably high level of fraud and error in benefit expenditure, other than State Pension where the level of fraud and error is lower.

  10. Fraud and Error Stocktake

    Insight Good practice guides

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    The government continues to lose large amounts of money through fraud and error overpayments and many vulnerable people get less support than they are entitled to.

  11. The quality of service for personal taxpayers

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    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

  14. Council Tax Support

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    Not all local authorities’ Council Tax support scheme will achieve the objectives outlined by the Department of Communities and Local Government.

  15. Managing the welfare cap

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    The welfare cap is encouraging a greater understanding of spending on some benefits and tax credits across government, but it is important that processes for managing the cap are reliable.

  16. Efficiency – who’s judging?

    Insight Opinion

    Published on:

    Government departments are making plans for achieving substantial efficiency savings by 2024-25, but what might this mean in practice?