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PaceSetter: HMRC’s programme to improve business operations

PaceSetter has led to productivity improvements and may have contributed to greater staff engagement. However, the extent to which overall efficiency has improved is not clear; and some key principles of process improvement are not yet being applied strategically across the entire organisation.

Report cover showing military vehicles

Support to High Intensity Operations

“The task of supporting operations in Iraq and Afghanistan is not an easy one. Despite this challenge, the Ministry of Defence has had a number of successes, particularly in providing life-saving medical treatment. But there is still more to do. By improving the management and replenishment of stocks in theatre and getting a clearer picture of what supplies are available and where they are, the MOD could make real improvements to its supply chain.”

14 May 2009

Support to High Intensity Operations

The provision of support for troops in Iraq and Afghanistan is made more difficult because they operate in remote locations and harsh conditions. A report today from the National Audit Office finds that, despite the challenging operational environments, the MOD has successfully delivered around 300,000 personnel and 90,000 tonnes of freight to Iraq and Afghanistan … Read more