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Whitehall and Westminster signposts

Departmental Overview: A summary of the NAO’s work on the Department for Business, Innovation and Skills 2011-12

This Departmental Overview is one of 15 we are producing covering our work on each major government department. It summarises our work on the Department for Department for Business, Innovation and Skills during 2011-12.

19 Oct 2012
Report cover showing new technology at work in government.

Innovation across central government

“Despite the large sums of money being invested in encouraging innovation, central government isn’t making the most of the opportunities to improve the delivery of public services. Innovation within service delivery is vital and government must be sure that it encourages staff to contribute, listens to the people who use its services and measures what it is getting for the investment made.”

26 Mar 2009
Report cover showing policeman at desk

The National Offender Management Information System

“The initiative to introduce a single offender management database has been expensive and ultimately unsuccessful. These problems could have been avoided if the National Offender Management Service had established realistic budget, timescales and governance for the project at the start and followed basic project management principles in its implementation. In delivering the new reduced programme, NOMS need to focus on better financial controls and more effective management oversight.”

12 Mar 2009