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• Ofqual

1. Vulnerable consumers in regulated industries

   Press release

   31 Mar 2017

   Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.

2. Vulnerable consumers in regulated industries

   Report Value for money

   31 Mar 2017

   Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.

3. Performance measurement by regulators

   Insight Good practice guides

   4 Nov 2016

   This good practice guide aids improvement in performance measurement and reporting by regulators and other organisations seeking to deliver outcomes through third parties. It has been developed in collaboration with regulators and includes the NAO’s experience from working with them and examples of regulators’ good practice. It’s complemented by ‘Performance measurement: Good practice criteria and maturity model’.