Immigration: Skilled Worker visas
Spring 2025We will look at the Home Office’s approach to processing Skilled Worker visa applications and how it ensures compliance with visa requirements.
Search results for 'Operations and process management'
Showing 1 - 14 of 14 results
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DWP customer service
Published on:DWP’s customer service has fallen short of expected standards in recent years, and is letting down some of the most vulnerable in society.
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Improving family court services for children
Spring 2025This study will examine whether the MoJ and other bodies involved in the family court system are managing the service efficiently and effectively.
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Investigation into the performance of HM Passport Office
Published on:This report examines how effectively HM Passport Office managed the service in 2022 after the lifting of COVID travel restrictions.
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HMRC customer service
Published on:Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.
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Efficient services – it ain’t just what you do, it’s the way that you do it…
Published on:This blog highlights our upcoming good practice guide that’s a ‘how to’ guide for people managing a service. It also includes a separate summary on managing demand.
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How to improve operational services
Published on:These good practice guides share practical tips on improving the quality and efficiency of day-to-day services provided by government.
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Improving services is a team game
Published on:Imagine being asked to design and provide a service that meets the needs of everyone in your street. This crossed my mind when the borough where I live in London became a surge testing location for coronavirus. For me that means producing a service that works for Margaret and David, the retired couple that have […]
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Government Shared Services
Published on:The Government has made progress delivering its latest strategy to share back-office services across Whitehall departments in the past year, but remaining barriers will need to be addressed for it to deliver its plans by 2028 and achieve value for money, according to the National Audit Office.
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Improving operational delivery in government
Published on:This guide will help senior leaders in government departments to manage and improve the way public services are delivered.
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NHS financial management and sustainability 2024
Published on:Examining how the NHS can manage its current operations within the financial resources it has, while progressing its long-term goals
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Financial services regulation: Adapting to change
Published on:The Financial Conduct Authority is making significant changes in response to its new responsibilities and past regulatory failures, but it needs to manage the related risks if it’s to meet its commitments, including reducing and preventing financial crime, according to a new report by the National Audit Office.
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Managing business operations– what government needs to get right
Published on:We present here what we’ve been learning about the problems government faces in managing its business operations, the actions taken to address them, and our analysis of what government needs to focus on to get this right.
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Report of the Comptroller and Auditor General on the 2009-10 accounts of the UK Statistics Authority
Published on:The Comptroller and Auditor General has qualified his audit opinion on the 2009-10 accounts of the UK Statistics Authority owing to the Authority spending more cash than the authorized limit set by Parliament.