Alec Steel

Alec has led our operational management work since 2010, and supports government thinking across the UK, Europe, USA and Australia. He has published good practice guides in improving operational delivery for both senior leaders and people managing government services day-to-day. He is an observer member of the strategy board for UK government’s Operational Delivery Profession.

Before he joined the NAO, Alec worked in strategy and change roles in the public sector.

Contact Alec about organisational change, service delivery and continuous improvement.

• Email
• LinkedIn

NAO publications

1. Efficient services – it ain’t just what you do, it’s the way that you do it…

   Insight Opinion

   23 Sep 2022

   This blog highlights our upcoming good practice guide that’s a ‘how to’ guide for people managing a service. It also includes a separate summary on managing demand.

2. Efficiency – who’s judging?

   Insight Opinion

   26 Aug 2021

   Government departments are making plans for achieving substantial efficiency savings by 2024-25, but what might this mean in practice?

3. Improving services is a team game

   Insight Opinion

   28 Apr 2021

   Imagine being asked to design and provide a service that meets the needs of everyone in your street. This crossed my mind when the borough where I live in London became a surge testing location for coronavirus. For me that means producing a service that works for Margaret and David, the retired couple that have […]