Thank you for your enquiry.

If you know the person you would like to speak to, please call our main switchboard: +44 (0)20 7798 7000.

For general enquiries, please call +44 (0)20 7798 7264.

Alternatively, you can email general enquiries to enquiries@nao.gsi.gov.uk (please also email us if you wish to attach a document).

Please email any comments about the website to webmaster@nao.gsi.gov.uk.

When to contact us

You should get in touch if you have specific concerns about the misuse of public money or behaviour in public bodies we audit. The bodies we audit include central government departments, their agencies and other public bodies. You should contact us if you have any concerns about the following issues:

  • Behaviour falling short of acceptable standards in public office
  • Non-compliance with mandatory guidance
  • Deliberate mismanagement
  • Inappropriate sharing of commercially sensitive information
  • Biased recruitment, or procurement
  • Abuse of power
  • False expenses claims
  • False performance reporting
  • Theft, bribery or fraud

If your concern is a whistleblowing disclosure please consult our Whistleblowing page.

When you contact us, it is important that you provide enough details for us to understand the specific nature of your concern.

Raising concerns about an individual local authority or council

If you need to make a complaint about an individual local authority or council you should in the first instance direct your complaint to the local authority or council involved.

If your complaint refers to something your council has done that you feel is unfair (that is, you have suffered as a result of inefficient management or maladministration), please contact the Local Government Ombudsman.

If your complaint relates to corruption, fraud or misuse of public money at a local authority or council please contact the appointed auditor for that body. You can find out who this is by contacting the council or searching the PSAA website.

What we will do

We consider all correspondence and we will decide what action, if any, to take by looking at:

  • the subject matter
  • our remit, and legal right to access and audit the relevant organisation(s)
  • our professional standards, and core values
  • whether other organisations are doing similar investigations
  • the resources involved and the likely scale of the task
  • our existing work commitments

The information you provide may be relevant to our work and could be used to inform our financial or value for money audits; lead to a specific investigation or review. We may advise you to contact another relevant body where we think that would help you better. And where we do not propose to take any action we will write to you to explain why.

 

Comments or questions are welcome.

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