Skip to main content


This interactive data visualisation presents our experimental jobcentre journey time model. It provides an overview of planned changes to the jobcentre estate in England and allows exploration of the estimated impact that these changes may have on the time it takes for people to travel to their nearest jobcentre when using public transport.

The model covers:

  • the baseline jobcentre estate as at January 2015;
  • the future estate design as proposed by the Department for Work and Pensions (DWP) in its consultation published in January 2017; and
  • the updated future (April 2018) jobcentre estate design as at September 2017, as outlined by DWP in its consultation response in July 2017.

The model focuses on journey time information using public transport only. It does not evaluate the decisions made by DWP in making changes to its estate. It also does not incorporate other factors to consider when deciding whether to open, retain or close a jobcentre site. These factors include contractual arrangements, the capacity and costs of sites, and the staff which run them.

The jobcentre journey time model currently presents data for England only. Once additional travel time data is available, we will extend the model to include Scotland and Wales.

Please wait for page to load…


The jobcentre journey time model uses four main data sources:

  • Output areas – a standard geographical area defined by the ONS on its geography portal following the 2011 Census, consisting of approximately 125 households used as an approximation for where people live.
  • Jobcentre locations – based on information contained within DWP’s January 2017 consultation, DWP’s July 2017 consultation response and DWP’s estate database.
  • Travel time estimates between output areas and jobcentres – based on data obtained from the Department for Transport (DfT) travel time model and using public transport journey time only (this methodology is used to produce national statistics on travel time to several types of public services).
  • Claimant numbers – a measure of the number of people claiming benefit principally for the reason of being unemployed disaggregated by Lower Super Output Area. The measure includes all Universal Credit claimants who are required to seek work and be available for work, as well as all Jobseekers Allowance Claimants. The model presents data downloaded from NOMIS as at September 2017.

There are several assumptions contained in the jobcentre journey time model that need to be taken into account when using the information produced. The assumptions include:

  • Jobcentre location – The model uses travel time data to existing jobcentres and where necessary, schools, GP surgeries or centres of employment which act as proxy locations for jobcentres where more robust information is unavailable. The model is not currently designed to identify the optimal locations for new jobcentres.
  • Public transport travel time – The model uses estimated travel time using public transport only. This assumes people who need to use a jobcentre do not have access to private transport.
  • No use of capacity, cost or staffing information – The model presents the impact of changes to the jobcentre estate from the perspective of people who use them only. The model does not take into account a wide range of other variables which are important to consider in decisions around the future make up of the jobcentre estate.

For further information about how we created this jobcentre journey time model, please see our Jobcentre journey time model: Audit Insight (Jan 2018).

Frequently Asked Questions (FAQs)

Click for answers.

Why does the jobcentre journey time model not cover Scotland and Wales?

What is the national and regional impact of DWP estate changes?

When was the data obtained?

Why does the jobcentre journey time model use primary schools, GP surgeries and centres of employment to act as proxy location for jobcentre sites?

Why is there no journey time impact as a result of the Oxford Floyds Row site closure?

When was the jobcentre journey time model published?

Are there any differences between the jobcentre journey time model and DWP proposals?

How long will the jobcentre journey time model be online?

My question is not answered here, where can I get more information?