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Successful transformation: voices of experience

• Posted on June 29, 2018 by Max Tse

  Evolution or revolution? Inventing new services or transforming old systems and processes? Transformation programmes are complex, ever-changing and face numerous barriers; so what does it take to be one of the minority of transformation projects that succeed? How can organisations’ Boards improve the chance of success? And what does transformation have to do with wagon trains? more… Successful transformation: voices of experience

  Tagged with: Audit Committees and Boards  Behaviour change  Cross-government  Customer service  Digital transformation  Employee engagement  Good practice principles  Impacts  Information management  Major projects  Public sector reform  Risk management  Skills
  

Cross-government collaboration: lessons from R&D

• Posted on February 16, 2018 by Sian Jones

  Life-saving drugs, step-changes in energy efficiency, robots and amazing new materials that can transform our lives – these, and many scientific advances, are all the result of research and development (R&D). The UK funds £31.6 billion of R&D a year, and its success depends frequently on collaboration between a wide range of government departments, and with research councils, university bodies, businesses, charities and international organisations. As we look at the fascinating world of R&D, we can also learn much for all types of cross-government collaboration and coordination. more… Cross-government collaboration: lessons from R&D

  Tagged with: Accountability  Brexit  Climate change  Cross-government  Digital transformation  Environmental sustainability  Good practice principles  Growth  Impacts  Information management  International  Leadership  Overseas aid  Process management  Project management  Research & development  Third sector  Universities
  

Who benefits from Gift Aid? Ask the new Tax Centre

• Posted on February 8, 2018 by Jonny Mood

  The National Audit Office – University of Birmingham Tax Centre has been launched! So what does this mean for taxpayers – and for tax officials? The average taxpayer may never be aware of its role, but the new Tax Centre will help provide the all-important independent academic evidence useful to those making and implementing tax policy; it will provide crucial insights into issues such as taxpayers’ behaviours, the impact of making tax digital, tax evasion and avoidance, and customer service. As we detailed at the launch event, our recent joint work on Gift Aid shows how the NAO and the University of Birmingham can work together, and with HM Revenue & Customs (HMRC), to improve understanding of the effectiveness of taxes and tax reliefs. more… Who benefits from Gift Aid? Ask the new Tax Centre

  Tagged with: Behaviour change  Impacts  Information management  International  Public finances  Public sector reform  Tax
  

Is the market for higher education working?

• Posted on January 23, 2018 by Peter Langham

   
  For more than a decade, successive governments have increased the extent to which higher education functions as a market. With higher education student debts typically totalling £50,000, going to university is now one of the biggest financial decisions of a person’s life. Yet the decision is made with limited ability to know the value of the investment, and with less consumer protection than other complex products. Our recent report on The higher education market applied our Market Analytic Toolkit: for assessing public service markets and found students have insufficient help and advice, and institutions have little competitive pressure to provide best value. more… Is the market for higher education working?

  Tagged with: Behaviour change  Customer service  Higher Education  International  Performance management  Public sector markets  Regulation & consumer protection  Young people
  

Contract management – challenges and consequences

• Posted on November 23, 2017 by Emma Willson

  Establishing solid foundations early in the contract and commercial relationship lifecycle is critical for contracts to work. But this process starts long before contracts are signed. Two recent NAO reports provide insights into the importance of getting both the procurement strategy and process right. Experience has shown that not doing so can result in millions of pounds in legal costs – £100 million in one recent case – or an uncompetitive contract leading to additional costs. This latest blog in our commercial and contract management series shares our recent insights across the market management and sourcing domain of our contracts lifecycle. more… Contract management – challenges and consequences

  Tagged with: Contract insights series  Contract management  Cross-government  Forecasting  Good practice principles  International  Public finances
  

A systematic look at major programmes

• Posted on October 10, 2017 by Sandy Gordon

  Major programmes are expensive, high profile and carry great uncertainties and risks. For most government bodies, undertaking a major programme will involve doing something new, with relatively little organisational experience. Many fall short of their objectives, in terms of cost and/or outcomes. So it’s not surprising that they are the focus of many NAO reports – about 100 since 2010. Our new Framework to review programmes shows the questions we typically ask, and brings together many of our recent findings. We hope it will show what we are looking for and what we expect to see when we examine major programmes. more… A systematic look at major programmes

  Tagged with: Contract management  Cross-government  Forecasting  Good practice principles  International  Leadership  Major projects  Project management  Public finances  Public sector reform  Risk management
  

Managing conflicts of interest and keeping public trust

• Posted on August 18, 2017 by Jacob Holliday

  High profile incidents remind individuals and organisations just how important it is to manage potential conflicts of interest. In March 2017, the Court of the Bank of England commissioned a review of the institution’s approach to managing conflicts of interest. The review was prompted by the resignation of Charlotte Hogg who had been Deputy Governor for Markets and Banking. A report from the House of Commons Treasury Select Committee published in March 2017 had raised concerns about her compliance with the Bank’s rules governing conflicts of interest. As part of its Review the Bank invited the NAO to contribute a briefing paper on managing conflicts of interest. It’s a timely opportunity for the whole public sector to consider whether it’s managing conflicts of interest effectively. more… Managing conflicts of interest and keeping public trust

  Tagged with: Accountability  Business operations  Conflict of interest  Contract management  Cross-government  Employee engagement  Good practice principles  International  Investigations  Local government  Regulation & consumer protection  Reporting  Risk management
  

Lessons in fraud prevention, detection and recovery

• Posted on July 13, 2017 by Alison Taylor

  Billions of pounds of taxpayers’ money is lost every year through fraud. To put this money to its proper use, in the report Eliminating Public Sector Fraud, the government identified the need to adopt a zero tolerance culture and a coordinated approach to tackling fraud. But fraud is complex and many organisations lack the required skills, making it even more important that public sector organisations collaborate, innovate and share lessons. Our recent Investigation into Department for International Development’s approach to tackling fraud has lessons for all organisations seeking to tackle fraud, as well as exploring some of the challenges in delivering international aid. more… Lessons in fraud prevention, detection and recovery

  Tagged with: Accountability  Cost reduction  Cross-government  Fraud and error  Good practice principles  International  Investigations  Overseas aid  Process management  Public finances  Reporting  Risk management
  

WannaCry: what does it mean for government?

• Posted on June 23, 2017 by Tom McDonald

  WannaCry, the 12th of May global cyber attack, brought home clearly one of the key cyber security risks to government services: loss of access to data. This ransomware attack didn’t target the NHS, but the NHS was particularly affected by it, causing extensive disruption to patients and healthcare for a week. With digital transformation of public services a key government priority, what lessons from this episode can the government learn to protect public services from cyber attacks? more… WannaCry: what does it mean for government?

  Tagged with: Accountability  Cyber security  Devolution  Digital transformation  Fraud and error  IT  Process management  Regulation & consumer protection  Risk management  Skills
  

Intelligent contract competition and risk management

• Posted on April 7, 2017 by Emma Willson

  When it comes to public sector contracts, running proper competitions simply isn’t enough. Government needs to act intelligently to take advantage of competition between potential suppliers, weighing up options and considering who carries the risks, and at what cost. Since launching Commercial and contract management – insights and emerging best practice we’ve reported on two contracts that shed further light on these issues. We explore the new insights from these reports in this blog-post, the latest in our series on key issues for contracts and commercial relationships. more… Intelligent contract competition and risk management

  Tagged with: Contract insights series  Contract management  Cross-government  Forecasting  Good practice principles  International  Local government  Performance management  Project management  Public finances  Risk management