NAO blog

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The power of information for contracts

• Posted on October 1, 2018 by Iain Forrester

  From the collapse of Carillion, to failures within Capita’s £1 billion worth of public contracts, recent NAO reports starkly reiterate the importance of information in managing contracts. As the Comptroller & Auditor General said in his post Risks, resources and government-supplier relationships, government ‘needs to assess the financial health and sustainability of its major contractors and use this information to protect the public interest’. Here we outline the crucial role of information throughout the commercial lifecycle. more… The power of information for contracts

  Tagged with: Contract insights series  Contract management  Cross-government  Customer service  Good practice principles  Information management  Performance management  Risk management
  

Adult social care at a glance

• Posted on August 6, 2018 by James Beveridge

  Over the past month we have seen widespread celebrations for the 70th birthday of the NHS, with the Prime Minister announcing new funding for a service that is both highly respected and at the forefront of voters’ concerns according to Ipsos MORI research. But many people don’t realise that 2018 also marks the 70^th anniversary of the birth of the welfare state and social care as we know it, or – as our recent publications show – as we think we know it… more… Adult social care at a glance

  Tagged with: Financial sustainability  Health  Local government  Public finances  Public sector reform  Social care
  

Getting old ain’t easy: NHS 70

• Posted on July 5, 2018 by Abdool Kara

  It is the 70th anniversary of the NHS and, like most 70-year-olds who haven’t taken good care of themselves, the NHS is starting to show its age and is creaking at the seams. more… Getting old ain’t easy: NHS 70

  Tagged with: Health  Local government  Social care
  

A critical friend of the NHS

• Posted on June 27, 2018 by Robert White

  
  Since the creation of the NHS, the NAO has been a critical friend. In the run up to its 70th anniversary we have been reflecting on our role in supporting improvements. more… A critical friend of the NHS

  Tagged with: Customer service  Financial sustainability  Health  Local government  Public finances
  

The social care challenge

• Posted on March 22, 2018 by Michael Burke

  Would you be willing to pay more tax to fund care? What about paying more towards your own or your parents’ care in old-age or if you find yourself in need of disabled care? What quality of care would you expect? Are you an unpaid carer yourself? Compromises may be needed in the funding and delivery of social care in light of the combined pressures of cuts in the budgets of local governments, which spend £14.8 billion funding the care, and the high vacancy and turnover rates in the adult social care sector. Our recent reports highlight the scale of the challenges facing the government as it plans for the future. more… The social care challenge

  Tagged with: Children  Disability  Elderly  Employee engagement  Financial sustainability  Health  Local government  Public finances  Skills  Social care
  

What’s behind the growing number of rough sleepers?

• Posted on January 26, 2018 by Matthew Wilkins

  On 25th January, the government published its annual rough sleeper count, and confirmed what is already apparent to anybody who spends time on the streets of towns and cities in England: homelessness in its most visible form has increased substantially in recent years. Beyond the headline-grabbing rough sleeping figures, what do the numbers really tell us about what is happening with homelessness in England, and how can government achieve its aim of eliminating rough sleeping by 2027? more… What’s behind the growing number of rough sleepers?

  Tagged with: Cross-government  Homelessness  Housing  Local government  Young people
  

Growth through devolution: A New Year’s outlook

• Posted on January 12, 2018 by Aileen Murphie

  A third of people living in England outside London live in one of England’s nine combined authorities, six being cities with directly elected mayors. Some commentators have expressed disappointment that the recent Secretary of State’s Annual Report on Devolution 2016-17 confirmed that there were no further devolution agreements in 2016-17. With combined authorities intended to be a key driver of local growth, should people, both in these regions and especially in areas without a combined authority, be clamouring for more action on devolution, or should we wait for clarity about the UK’s exit from the EU? What it will take for combined authorities to succeed in their aims? And do elected mayors have the potential to become significant figures on the national political stage? more… Growth through devolution: A New Year’s outlook

  Tagged with: Access to services  Accountability  Brexit  Collaboration  Customer service  Devolution  Growth  Housing  Leadership  Local government  Police  Public sector reform
  

Engaging, sharing, innovative Award winners

• Posted on January 5, 2018 by Amyas Morse

   
  The 2017 Civil Service Awards highlighted some of the tremendous work being done to deliver public services not only more efficiently and cost effectively, but in ways that meet people’s needs better, engage users more, and stimulate ongoing improvements. In reviewing the 2017 nominations, I was particularly taken by the range of innovative approaches and excellent use of engagement and feedback loops. more… Engaging, sharing, innovative Award winners

  Tagged with: Amyas Morse  Behaviour change  Business operations  Collaboration  Cross-government  Customer service  Digital transformation  Information management  Innovation  Process management  Project management  Public sector reform
  

Leading with experience

• Posted on December 11, 2017 by Abdool Kara

  
  From working on the frontline of homelessness to contributing to the PAC session on the NAO’s homelessness report, former Chief Executive of Swale Borough Council, Abdool Kara, reflects on his first nine months as an Executive Leader at the NAO. more… Leading with experience

  Tagged with: Amyas Morse  Homelessness  Leadership  Local government  PAC  Young people
  

How will it affect me? Exploring the data

• Posted on October 24, 2017 by Elliott White

  Have you ever wanted to find out how the headline data will affect you? The NAO analyses a lot of data in our work and we’ve increasingly been allowing you to explore this data, where possible. Recent interactive data tools we’ve created cover consumer protection cases, the housing market and homelessness, and the Whole of Government Accounts. In light of the Department for Work and Pensions’ (DWP) plans about the future of Jobcentre Plus, our latest interactive data model allows you to explore the impact of its plans on journey times to jobcentres around England. more… How will it affect me? Exploring the data

  Tagged with: Business operations  Cost reduction  Customer service  Impacts  Public finances  Public sector reform  Regulation & consumer protection