Transforming public services
Posted on January 23, 2018 by Peter Langham
For more than a decade, successive governments have increased the extent to which higher education functions as a market. With higher education student debts typically totalling £50,000, going to university is now one of the biggest financial decisions of a person’s life. Yet the decision is made with limited ability to know the value of the investment, and with less consumer protection than other complex products. Our recent report on The higher education market applied our Market Analytic Toolkit: for assessing public service markets and found students have insufficient help and advice, and institutions have little competitive pressure to provide best value. more… Is the market for higher education working?
Posted on January 12, 2018 by Aileen Murphie
A third of people living in England outside London live in one of England’s nine combined authorities, six being cities with directly elected mayors. Some commentators have expressed disappointment that the recent Secretary of State’s Annual Report on Devolution 2016-17 confirmed that there were no further devolution agreements in 2016-17. With combined authorities intended to be a key driver of local growth, should people, both in these regions and especially in areas without a combined authority, be clamouring for more action on devolution, or should we wait for clarity about the UK’s exit from the EU? What it will take for combined authorities to succeed in their aims? And do elected mayors have the potential to become significant figures on the national political stage? more… Growth through devolution: A New Year’s outlook
Posted on January 5, 2018 by Amyas Morse
The 2017 Civil Service Awards highlighted some of the tremendous work being done to deliver public services not only more efficiently and cost effectively, but in ways that meet people’s needs better, engage users more, and stimulate ongoing improvements. In reviewing the 2017 nominations, I was particularly taken by the range of innovative approaches and excellent use of engagement and feedback loops. more… Engaging, sharing, innovative Award winners
Tagged with: Amyas Morse Behaviour change Business operations Collaboration Cross-government Customer service Digital transformation Information management Innovation Process management Project management Public sector reform
Posted on November 30, 2017 by Amyas Morse
“In light of the UK’s plans to leave the EU, the government should now prioritise the interests of the nation above those of Whitehall departments” said Sir Amyas Morse, Comptroller and Auditor General, speaking at the 23 November central government conference for members of the Chartered Institute of Public Finance and Accountancy (CIPFA). Public Finance Magazine subsequently published an article by Sir Amyas, Deal with Brexit first, and has kindly allowed us to re-publish it here. more… EU exit: tough decisions and prioritisation needed
Posted on October 10, 2017 by Sandy Gordon
Major programmes are expensive, high profile and carry great uncertainties and risks. For most government bodies, undertaking a major programme will involve doing something new, with relatively little organisational experience. Many fall short of their objectives, in terms of cost and/or outcomes. So it’s not surprising that they are the focus of many NAO reports – about 100 since 2010. Our new Framework to review programmes shows the questions we typically ask, and brings together many of our recent findings. We hope it will show what we are looking for and what we expect to see when we examine major programmes. more… A systematic look at major programmes
Posted on July 20, 2017 by George Crockford
The civil service is under pressure, as we found in our recent report Capability in the Civil Service. It has lost one in four civil servants since 2006 – with no reduction in workload, there’s a growing number of major projects to implement, greater public demand for services, new technologies – bringing both opportunities and threats, new ways of delivering public services, and action needed to leave the European Union. How can public sector organisations get or develop the people and skills they need? The first thing is: prioritise; it simply must do less. more… Stretching civil servants’ capability
Posted on June 23, 2017 by Tom McDonald
WannaCry, the 12th of May global cyber attack, brought home clearly one of the key cyber security risks to government services: loss of access to data. This ransomware attack didn’t target the NHS, but the NHS was particularly affected by it, causing extensive disruption to patients and healthcare for a week. With digital transformation of public services a key government priority, what lessons from this episode can the government learn to protect public services from cyber attacks? more… WannaCry: what does it mean for government?
Posted on March 6, 2017 by Amyas Morse
I was privileged to speak to The Strand Group at King’s College London in early February on some of the elements needed for government to successfully implement major change programmes in complex, interconnected systems. The examples on which I focused were local, adult social care and NHS services in light of devolution, fiscal restraint and Brexit. After my talk, I was asked many interesting questions, some of which I would like to explore in more detail in this post. [See here for the video and transcript.] more… A flexible, engaged approach to efficient public services
Posted on January 27, 2017 by Tom Tyson
Have you been ‘nudged’ into a workplace pension? Feel up to speed with changes to the state pension? Confident you’ll have a comfortable retirement? Worried there’ll be more changes – to your pension schemes and/or pension age? Do you understand who does what in the world of pensions? With pension reforms shifting responsibility for retirement planning to individuals and away from the state, to provide clarity, we’ve just launched a Pensions Landscape site to explain who does what in this complex landscape and the key challenges facing the government. more… Navigating a changing pensions landscape
Posted on January 23, 2017 by Charles Nancarrow
Scams, unfair trading, e-crime, unsafe goods – these harmed consumers to the tune of £14.8 billion in 2014-15. And that’s just the estimate of the problems tackled by consumer protection bodies; you may not even be aware of times you’ve been a victim of unfair trading. With poor consumer awareness and threats to consumers becoming increasingly complex and wide-ranging we, the Regulation, Consumers and Competition team, recently published a report. We describe here the types of consumer detriment, who’s responsible for protecting consumers, and what all this means for consumers. more… Do you feel protected as a consumer?