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Posts tagged: "Business operations"
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Posted on July 16, 2019 by Yvonne Gallagher
Have you ever had the frustration of having to provide the same information about yourself to different government services? Have you ever had to make decisions without information about what does and doesn’t work? Data is fundamental to delivering public services, improving systems and processes, and supporting sound decisions – but accessing accurate data is far from easy. Drawing from our recent report, Challenges in using data across government, I highlight here some of the difficulties, their implications and ways they can be addressed.
more… Right data, right place, right timeTagged: Behaviour change, Business operations, Cross-government, Customer service, Digital transformation, Forecasting, Fraud and error, Good practice principles, Information management, Information sharing, Innovation, IT, Performance measurement, Public sector reform, Regulation & consumer protection, Risk management
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Posted on June 27, 2019 by Yvonne Gallagher
‘Cloud services’ can bring cost and performance benefits. But they can also bring new challenges and risks. To help leaders oversee decision-making and implementation of cloud services, we recently published ‘Guidance for audit committees on cloud services’. The magazine, Public Sector Executive, invited us to outline the issues in the article The National Audit Office’s guide to cloud services and has kindly allowed us to reproduce it on this Blog.
more… Cloud services: asking the right questionsTagged: Audit Committees and Boards, Business operations, Cross-government, Cyber security, Digital transformation, Good practice principles, Information management, Innovation, Public sector reform, Risk management, Skills
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Posted on March 29, 2018 by Kate Mathers
How do you make complex departmental annual reports easily understandable? Do you clearly outline your goals and achievement of them? Is it easy for the public to understand your organisational risks and their management? Being clear, concise, honest and open in annual reports is a real skill. To inspire creativity and usability, our yearly guide to good practice in annual reports this year presents examples from both the public sector organisations we reviewed in the Building Public Trust Awards, and some of the private and third sector examples highlighted in other categories. more… Being honest: award-winning annual reportsTagged: Accountability, Audit, Business operations, Cross-government, Good practice principles, Information management, Performance management, Public finances, Reporting, Third sector
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Posted on January 5, 2018 by Amyas Morse
The 2017 Civil Service Awards highlighted some of the tremendous work being done to deliver public services not only more efficiently and cost effectively, but in ways that meet people’s needs better, engage users more, and stimulate ongoing improvements. In reviewing the 2017 nominations, I was particularly taken by the range of innovative approaches and excellent use of engagement and feedback loops. more… Engaging, sharing, innovative Award winnersTagged: Amyas Morse, Behaviour change, Business operations, Collaboration, Cross-government, Customer service, Digital transformation, Information management, Innovation, Process management, Project management, Public sector reform
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Posted on October 24, 2017 by Elliott White
Have you ever wanted to find out how the headline data will affect you? The NAO analyses a lot of data in our work and we’ve increasingly been allowing you to explore this data, where possible. Recent interactive data tools we’ve created cover consumer protection cases, the housing market and homelessness, and the Whole of Government Accounts. In light of the Department for Work and Pensions’ (DWP) plans about the future of Jobcentre Plus, our latest interactive data model allows you to explore the impact of its plans on journey times to jobcentres around England. more… How will it affect me? Exploring the dataTagged: Business operations, Cost reduction, Customer service, Impacts, Public finances, Public sector reform, Regulation & consumer protection
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Posted on September 29, 2017 by Paul Wright-Anderson
Government is being transformed through changes ranging from digital delivery to downsizing and devolution. To match new delivery approaches, buildings need modernisation, organisations need to be co-located, and appealing locations should help to attract the necessary skills. In response, government property is undergoing a revolution, with regional “Hubs” and an integrated public sector estate. But there are big challenges to be addressed. Can the public sector work together to achieve the expected benefits? more… The future of government offices: early lessonsTagged: Business operations, Contract management, Cost reduction, Cross-government, Employee engagement, Property, Public sector reform, Risk management, Shared services, Skills
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Posted on August 18, 2017 by Jacob Holliday
High profile incidents remind individuals and organisations just how important it is to manage potential conflicts of interest. In March 2017, the Court of the Bank of England commissioned a review of the institution’s approach to managing conflicts of interest. The review was prompted by the resignation of Charlotte Hogg who had been Deputy Governor for Markets and Banking. A report from the House of Commons Treasury Select Committee published in March 2017 had raised concerns about her compliance with the Bank’s rules governing conflicts of interest. As part of its Review the Bank invited the NAO to contribute a briefing paper on managing conflicts of interest. It’s a timely opportunity for the whole public sector to consider whether it’s managing conflicts of interest effectively. more… Managing conflicts of interest and keeping public trustTagged: Accountability, Business operations, Conflict of interest, Contract management, Cross-government, Employee engagement, Good practice principles, International, Investigations, Local government, Regulation & consumer protection, Reporting, Risk management
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Posted on July 20, 2017 by George Crockford
The civil service is under pressure, as we found in our recent report Capability in the Civil Service. It has lost one in four civil servants since 2006 – with no reduction in workload, there’s a growing number of major projects to implement, greater public demand for services, new technologies – bringing both opportunities and threats, new ways of delivering public services, and action needed to leave the European Union. How can public sector organisations get or develop the people and skills they need? The first thing is: prioritise; it simply must do less. more… Stretching civil servants’ capabilityTagged: Brexit, Business operations, Civil service capability, Contract management, Digital transformation, Leadership, Major projects, Project management, Risk management, Skills
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Posted on July 7, 2017 by Lee Summerfield
MPs have queried the way grants are distributed; multiple programme changes have left many questioning aims and effectiveness; growing backlogs have raised issues about public service delivery; and failed contracts losing millions of pounds have implied serious mismanagement. Concerns raised by MPs, members of the public and our own staff as a result of their work often need the facts set out – clearly and quickly. They call for an NAO ‘Investigation’. more… NAO InvestigatesTagged: Accountability, Business operations, Contract management, International, Investigations, Local government, Performance management, Project management, Public finances
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Posted on January 23, 2017 by Charles Nancarrow
Scams, unfair trading, e-crime, unsafe goods – these harmed consumers to the tune of £14.8 billion in 2014-15. And that’s just the estimate of the problems tackled by consumer protection bodies; you may not even be aware of times you’ve been a victim of unfair trading. With poor consumer awareness and threats to consumers becoming increasingly complex and wide-ranging we, the Regulation, Consumers and Competition team, recently published a report. We describe here the types of consumer detriment, who’s responsible for protecting consumers, and what all this means for consumers. more… Do you feel protected as a consumer?Tagged: Business operations, Cross-government, Customer service, Cyber security, Fraud and error, International, Local government, Regulation & consumer protection, Risk management
Right data, right place, right time
Cloud services: asking the right questions
Being honest: award-winning annual reports
Engaging, sharing, innovative Award winners
How will it affect me? Exploring the data
The future of government offices: early lessons
Managing conflicts of interest and keeping public trust
Stretching civil servants’ capability
Do you feel protected as a consumer?
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