Posts tagged: "Business operations"
Posted on January 6, 2017 by Sarah Perryman
Management theory is full of good advice, but how should it be put into practice? How can we harness the lessons gleaned from across government and adapt them to the delivery of a specific service? I’ve applied the principles set out in our good practice guide, Managing business operations, to child protection services. Drawing on our recent report, I’ve looked at what’s happening in practice, where there’s good practice be shared and how the centre is taking a lead. Using our identified four characteristics of success, I’ve set out questions professionals should be asking themselves to help improve services. more… Putting children first: Making theory work in practice
Tagged: Accountability, Business operations, Children, Cross-government, Customer service, Good practice principles, Information management, Leadership, Local government, Police, Process management, Risk management, Young people
Posted on December 12, 2016 by Jeremy Lonsdale
The UK’s biggest ever aircraft carrier, the nuclear deterrent… behind the large and expensive defence programmes that we hear about are people. People who need suitable work environments and a home – and that means buildings. The built estate is a vital part of our defence capability. Yet the Ministry of Defence (MOD) faces a shortfall of at least £8.5 billion of funding over the next 30 years just to bring its buildings up to a good standard of condition. And that doesn’t include the homes for service families, many of which have been a cause of growing dissatisfaction. With housing crucial to morale and staff retention, there’s considerable interest in ensuring our service personnel are satisfied with their homes. So what is the current state of the MoD’s buildings and what are the lessons for other organisations managing large property estates? more… Our defence estate – right size, right condition, right price?
Posted on December 6, 2016 by Amyas Morse
I was delighted once again to be a judge for the Civil Service Awards. The awards aim to showcase best practice across the civil service, including inspirational leaders, excellent use of evidence, effective transformation, great skills development, committed customer focus, straightforward communication, and clear, practical and collaborative approaches to driving growth. In this blog-post I want to highlight some of winners and their successes. more… Award winners’ secrets
Posted on November 28, 2016 by Richard Davis
Government aims to achieve its Business Impact Target by cutting £10 billion from businesses’ regulatory costs. Do businesses notice any difference? Are departments too bogged down with the bureaucracy resulting from the government’s complex accounting rules to be effective deregulators? Is the government’s focus on business costs at the expense of consumer and environmental protection? With claims of ‘Alice in Wonderland’ accounting from the Public Accounts Committee (PAC), there’s a need for transparency, evaluation and better prioritisation. more… Regulation through the looking glass
Posted on October 4, 2016 by Alec Steel
“Change is the law of life”, as John F Kennedy said. The big question at present is, what changes will Brexit bring? What will it mean for government departments? For local authorities? For people using services? For businesses? For the way government works? Amidst all the unknowns, one certainty is that we need a civil service able to manage major change effectively – not only new change relating to Brexit, but all the existing transformation of public services. Drawing on the extensive experience of our Operations and Process Management Community of Practice we explore key lessons for managing change effectively. more… The glue to managing change
Tagged: Amyas Morse, Brexit, Business operations, Change management, Cross-government, Customer service, Good practice principles, Information management, Leadership, Performance management, Process management, Skills
Posted on July 14, 2016 by Tom Glithero
It’s tempting to think someone else is dealing with environmental concerns: charities, perhaps, or the Department for Environment, Food and Rural Affairs. But we all have a role to play, and nowhere is this more apparent than in the Department for Transport (DfT), the subject of the NAO’s latest interactive Sustainability Overview. Public and private organisations, alike, can apply the good practice criteria we used to review DfT to understand their sustainability strengths and weaknesses. more… Driving sustainability: how to check your speed
Tagged: Accountability, Business operations, Climate change, Contract management, Environmental Audit Committee, Environmental sustainability, Good practice principles, Performance management, Process management
Posted on June 16, 2016 by Iain Forrester
It’s good to share. Surely sharing services has to be more efficient? Standardised services and economies of scale have to reduce costs. But what about tailoring to needs and allowing flexibility? What about the risks of service failure? We at the NAO are often asked by public sector organisations whether they should join in shared services. The answer is … it depends.
Posted on March 3, 2016 by Richard Baynham
The taxpayer is losing billions of pounds every year to fraud and error. Increasingly complex ways of delivering public services add to the challenges. Technology brings both risks and opportunities for better data sharing and analysis, and new ways of engaging with the public. The problems are widespread, as our newly-published Fraud Landscape review demonstrates. There are, though, many lessons to be learnt from the experiences of HM Revenue & Customs (HMRC) and Department for Work and Pensions (DWP) in addressing fraud and error. more… Confronting fraud and error head-on
Posted on February 26, 2016 by Kate Mathers
The organisations we audit told us our ‘how to’ guides and frameworks are very useful – but hard to find on our website. They were right. So we’re delighted to say that we’ve now put them all in one place: our new Self-assessment resources web-page. So if you’re about to undertake a self-assessment and planning process, there may be something on this page to save you reinventing a wheel. To illustrate, this post highlights some of the resources you can find on our new page. more… Why reinvent the wheel?
Posted on February 11, 2016 by Keith Davis
You can (probably) have the calendar, but beware the champagne. The questions are, what is the value and what is the context – who’s giving it, how often, and for what purpose? I’m talking here about whether central government officials should be accepting gifts and hospitality. Our report this week, Investigation into the acceptance of gifts and hospitality, looks at the big picture of how well the system is working. But what does this mean for the civil servants trying to work out what it’s okay to accept?