Posts tagged: "Business operations"
Posted on December 6, 2016 by Amyas Morse
I was delighted once again to be a judge for the Civil Service Awards. The awards aim to showcase best practice across the civil service, including inspirational leaders, excellent use of evidence, effective transformation, great skills development, committed customer focus, straightforward communication, and clear, practical and collaborative approaches to driving growth. In this blog-post I want to highlight some of winners and their successes. more… Award winners’ secrets
Posted on November 28, 2016 by Richard Davis
Government aims to achieve its Business Impact Target by cutting £10 billion from businesses’ regulatory costs. Do businesses notice any difference? Are departments too bogged down with the bureaucracy resulting from the government’s complex accounting rules to be effective deregulators? Is the government’s focus on business costs at the expense of consumer and environmental protection? With claims of ‘Alice in Wonderland’ accounting from the Public Accounts Committee (PAC), there’s a need for transparency, evaluation and better prioritisation. more… Regulation through the looking glass
Posted on October 4, 2016 by Alec Steel
“Change is the law of life”, as John F Kennedy said. The big question at present is, what changes will Brexit bring? What will it mean for government departments? For local authorities? For people using services? For businesses? For the way government works? Amidst all the unknowns, one certainty is that we need a civil service able to manage major change effectively – not only new change relating to Brexit, but all the existing transformation of public services. Drawing on the extensive experience of our Operations and Process Management Community of Practice we explore key lessons for managing change effectively. more… The glue to managing change
Tagged: Amyas Morse, Brexit, Business operations, Change management, Cross-government, Customer service, Good practice principles, Information management, Leadership, Performance management, Process management, Skills
Posted on July 14, 2016 by Tom Glithero
It’s tempting to think someone else is dealing with environmental concerns: charities, perhaps, or the Department for Environment, Food and Rural Affairs. But we all have a role to play, and nowhere is this more apparent than in the Department for Transport (DfT), the subject of the NAO’s latest interactive Sustainability Overview. Public and private organisations, alike, can apply the good practice criteria we used to review DfT to understand their sustainability strengths and weaknesses. more… Driving sustainability: how to check your speed
Tagged: Accountability, Business operations, Climate change, Contract management, Environmental Audit Committee, Environmental sustainability, Good practice principles, Performance management, Process management
Posted on June 16, 2016 by Iain Forrester
It’s good to share. Surely sharing services has to be more efficient? Standardised services and economies of scale have to reduce costs. But what about tailoring to needs and allowing flexibility? What about the risks of service failure? We at the NAO are often asked by public sector organisations whether they should join in shared services. The answer is … it depends.
Posted on March 3, 2016 by Richard Baynham
The taxpayer is losing billions of pounds every year to fraud and error. Increasingly complex ways of delivering public services add to the challenges. Technology brings both risks and opportunities for better data sharing and analysis, and new ways of engaging with the public. The problems are widespread, as our newly-published Fraud Landscape review demonstrates. There are, though, many lessons to be learnt from the experiences of HM Revenue & Customs (HMRC) and Department for Work and Pensions (DWP) in addressing fraud and error. more… Confronting fraud and error head-on
Posted on February 26, 2016 by Kate Mathers
The organisations we audit told us our ‘how to’ guides and frameworks are very useful – but hard to find on our website. They were right. So we’re delighted to say that we’ve now put them all in one place: our new Self-assessment resources web-page. So if you’re about to undertake a self-assessment and planning process, there may be something on this page to save you reinventing a wheel. To illustrate, this post highlights some of the resources you can find on our new page. more… Why reinvent the wheel?
Posted on February 11, 2016 by Keith Davis
You can (probably) have the calendar, but beware the champagne. The questions are, what is the value and what is the context – who’s giving it, how often, and for what purpose? I’m talking here about whether central government officials should be accepting gifts and hospitality. Our report this week, Investigation into the acceptance of gifts and hospitality, looks at the big picture of how well the system is working. But what does this mean for the civil servants trying to work out what it’s okay to accept?
Posted on January 26, 2016 by David Goldsworthy
Foreign embassy visits. Discussions with parliaments from Malaysia to Morocco. Spending weeks at the United Nations in New York. Every year NAO people spend anything from a few days to many months working overseas. Some conduct audits of international organisations; some evaluate UK spending overseas; some learn about international best practices; and others aid national audit offices and parliaments in developing countries. So how does this help the UK public sector? more… Think global, act local
Posted on January 20, 2016 by Alec Steel
The spending review is done, the commitments have been made for the next five years. Now the hard work begins. Not only are there are some big change projects in the pipeline, but around £600 billion is likely to be spent each year on ‘business-as-usual’ operations. These include the central and local government services that most directly affect individuals. With government still facing tight budgets it remains crucial that operations are efficient, and are what citizens need, to ensure good value for money. more… Improving services for citizens