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Posts tagged: "Cross-government"
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Posted on July 16, 2019 by Yvonne Gallagher
Have you ever had the frustration of having to provide the same information about yourself to different government services? Have you ever had to make decisions without information about what does and doesn’t work? Data is fundamental to delivering public services, improving systems and processes, and supporting sound decisions – but accessing accurate data is far from easy. Drawing from our recent report, Challenges in using data across government, I highlight here some of the difficulties, their implications and ways they can be addressed.
more… Right data, right place, right timeTagged: Behaviour change, Business operations, Cross-government, Customer service, Digital transformation, Forecasting, Fraud and error, Good practice principles, Information management, Information sharing, Innovation, IT, Performance measurement, Public sector reform, Regulation & consumer protection, Risk management
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Posted on June 27, 2019 by Yvonne Gallagher
‘Cloud services’ can bring cost and performance benefits. But they can also bring new challenges and risks. To help leaders oversee decision-making and implementation of cloud services, we recently published ‘Guidance for audit committees on cloud services’. The magazine, Public Sector Executive, invited us to outline the issues in the article The National Audit Office’s guide to cloud services and has kindly allowed us to reproduce it on this Blog.
more… Cloud services: asking the right questionsTagged: Audit Committees and Boards, Business operations, Cross-government, Cyber security, Digital transformation, Good practice principles, Information management, Innovation, Public sector reform, Risk management, Skills
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Posted on October 1, 2018 by Iain Forrester
From the collapse of Carillion, to failures within Capita’s £1 billion worth of public contracts, recent NAO reports starkly reiterate the importance of information in managing contracts. As the Comptroller & Auditor General said in his post Risks, resources and government-supplier relationships, government ‘needs to assess the financial health and sustainability of its major contractors and use this information to protect the public interest’. Here we outline the crucial role of information throughout the commercial lifecycle. more… The power of information for contractsTagged: Contract insights series, Contract management, Cross-government, Customer service, Good practice principles, Information management, Performance management, Risk management
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Posted on July 17, 2018 by Amyas Morse
Hundreds of major change programmes, increasing demands on and expectations of public services, productivity challenges – and the massive task of leaving the EU. In the face of such demands on skills and capacity, Sir Amyas Morse, Comptroller & Auditor General, spoke recently to the Whitehall and Industry Group (WIG) about why the public sector needs private and third sector skills, experience and capacity more than ever. The NAO Blog summarises Sir Amyas’s talk about some of the current key priorities and what is needed to make the relationship mutually successful and in the best interests of people and public services. more… Risks, resources and government-supplier relationshipsTagged: Amyas Morse, Brexit, Contract management, Cross-government, Digital transformation, Financial sustainability, Major projects, Private sector, Productivity, Project management, Public finances, Risk management, Skills
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Posted on June 29, 2018 by Max Tse
Evolution or revolution? Inventing new services or transforming old systems and processes? Transformation programmes are complex, ever-changing and face numerous barriers; so what does it take to be one of the minority of transformation projects that succeed? How can organisations’ Boards improve the chance of success? And what does transformation have to do with wagon trains? more… Successful transformation: voices of experienceTagged: Audit Committees and Boards, Behaviour change, Cross-government, Customer service, Digital transformation, Employee engagement, Good practice principles, Impacts, Information management, Major projects, Public sector reform, Risk management, Skills
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Posted on March 29, 2018 by Kate Mathers
How do you make complex departmental annual reports easily understandable? Do you clearly outline your goals and achievement of them? Is it easy for the public to understand your organisational risks and their management? Being clear, concise, honest and open in annual reports is a real skill. To inspire creativity and usability, our yearly guide to good practice in annual reports this year presents examples from both the public sector organisations we reviewed in the Building Public Trust Awards, and some of the private and third sector examples highlighted in other categories. more… Being honest: award-winning annual reportsTagged: Accountability, Audit, Business operations, Cross-government, Good practice principles, Information management, Performance management, Public finances, Reporting, Third sector
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Posted on February 16, 2018 by Sian Jones
Life-saving drugs, step-changes in energy efficiency, robots and amazing new materials that can transform our lives – these, and many scientific advances, are all the result of research and development (R&D). The UK funds £31.6 billion of R&D a year, and its success depends frequently on collaboration between a wide range of government departments, and with research councils, university bodies, businesses, charities and international organisations. As we look at the fascinating world of R&D, we can also learn much for all types of cross-government collaboration and coordination. more… Cross-government collaboration: lessons from R&DTagged: Accountability, Brexit, Climate change, Cross-government, Digital transformation, Environmental sustainability, Good practice principles, Growth, Impacts, Information management, International, Leadership, Overseas aid, Process management, Project management, Research & development, Third sector, Universities
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Posted on January 26, 2018 by Matthew Wilkins
On 25th January, the government published its annual rough sleeper count, and confirmed what is already apparent to anybody who spends time on the streets of towns and cities in England: homelessness in its most visible form has increased substantially in recent years. Beyond the headline-grabbing rough sleeping figures, what do the numbers really tell us about what is happening with homelessness in England, and how can government achieve its aim of eliminating rough sleeping by 2027? more… What’s behind the growing number of rough sleepers?Tagged: Cross-government, Homelessness, Housing, Local government, Young people
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Posted on January 5, 2018 by Amyas Morse
The 2017 Civil Service Awards highlighted some of the tremendous work being done to deliver public services not only more efficiently and cost effectively, but in ways that meet people’s needs better, engage users more, and stimulate ongoing improvements. In reviewing the 2017 nominations, I was particularly taken by the range of innovative approaches and excellent use of engagement and feedback loops. more… Engaging, sharing, innovative Award winnersTagged: Amyas Morse, Behaviour change, Business operations, Collaboration, Cross-government, Customer service, Digital transformation, Information management, Innovation, Process management, Project management, Public sector reform
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Posted on November 30, 2017 by Amyas Morse
“In light of the UK’s plans to leave the EU, the government should now prioritise the interests of the nation above those of Whitehall departments” said Sir Amyas Morse, Comptroller and Auditor General, speaking at the 23 November central government conference for members of the Chartered Institute of Public Finance and Accountancy (CIPFA). Public Finance Magazine subsequently published an article by Sir Amyas, Deal with Brexit first, and has kindly allowed us to re-publish it here. more… EU exit: tough decisions and prioritisation neededTagged: Amyas Morse, Brexit, Cross-government, Major projects, Project management, Public finances, Public sector reform
Right data, right place, right time
Cloud services: asking the right questions
The power of information for contracts
Risks, resources and government-supplier relationships
Successful transformation: voices of experience
Being honest: award-winning annual reports
Cross-government collaboration: lessons from R&D
What’s behind the growing number of rough sleepers?
Engaging, sharing, innovative Award winners
EU exit: tough decisions and prioritisation needed
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