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Posts tagged: "Information management"
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Posted on June 29, 2018 by Max Tse
Evolution or revolution? Inventing new services or transforming old systems and processes? Transformation programmes are complex, ever-changing and face numerous barriers; so what does it take to be one of the minority of transformation projects that succeed? How can organisations’ Boards improve the chance of success? And what does transformation have to do with wagon trains? more… Successful transformation: voices of experienceTagged: Audit Committees and Boards, Behaviour change, Cross-government, Customer service, Digital transformation, Employee engagement, Good practice principles, Impacts, Information management, Major projects, Public sector reform, Risk management, Skills
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Posted on March 29, 2018 by Kate Mathers
How do you make complex departmental annual reports easily understandable? Do you clearly outline your goals and achievement of them? Is it easy for the public to understand your organisational risks and their management? Being clear, concise, honest and open in annual reports is a real skill. To inspire creativity and usability, our yearly guide to good practice in annual reports this year presents examples from both the public sector organisations we reviewed in the Building Public Trust Awards, and some of the private and third sector examples highlighted in other categories. more… Being honest: award-winning annual reportsTagged: Accountability, Audit, Business operations, Cross-government, Good practice principles, Information management, Performance management, Public finances, Reporting, Third sector
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Posted on February 16, 2018 by Sian Jones
Life-saving drugs, step-changes in energy efficiency, robots and amazing new materials that can transform our lives – these, and many scientific advances, are all the result of research and development (R&D). The UK funds £31.6 billion of R&D a year, and its success depends frequently on collaboration between a wide range of government departments, and with research councils, university bodies, businesses, charities and international organisations. As we look at the fascinating world of R&D, we can also learn much for all types of cross-government collaboration and coordination. more… Cross-government collaboration: lessons from R&DTagged: Accountability, Brexit, Climate change, Cross-government, Digital transformation, Environmental sustainability, Good practice principles, Growth, Impacts, Information management, International, Leadership, Overseas aid, Process management, Project management, Research & development, Third sector, Universities
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Posted on February 8, 2018 by Jonny Mood
The National Audit Office – University of Birmingham Tax Centre has been launched! So what does this mean for taxpayers – and for tax officials? The average taxpayer may never be aware of its role, but the new Tax Centre will help provide the all-important independent academic evidence useful to those making and implementing tax policy; it will provide crucial insights into issues such as taxpayers’ behaviours, the impact of making tax digital, tax evasion and avoidance, and customer service. As we detailed at the launch event, our recent joint work on Gift Aid shows how the NAO and the University of Birmingham can work together, and with HM Revenue & Customs (HMRC), to improve understanding of the effectiveness of taxes and tax reliefs. more… Who benefits from Gift Aid? Ask the new Tax CentreTagged: Behaviour change, Impacts, Information management, International, Public finances, Public sector reform, Tax
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Posted on January 5, 2018 by Amyas Morse
The 2017 Civil Service Awards highlighted some of the tremendous work being done to deliver public services not only more efficiently and cost effectively, but in ways that meet people’s needs better, engage users more, and stimulate ongoing improvements. In reviewing the 2017 nominations, I was particularly taken by the range of innovative approaches and excellent use of engagement and feedback loops. more… Engaging, sharing, innovative Award winnersTagged: Amyas Morse, Behaviour change, Business operations, Collaboration, Cross-government, Customer service, Digital transformation, Information management, Innovation, Process management, Project management, Public sector reform
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Posted on June 29, 2017 by Andy Morrison
Do you pay all the tax you should? Chances are, this depends on your values, your familiarity with tax rules, opportunities for evasion, and your attitudes. These may be affected by how much help you get from HM Revenue and Customs (HMRC) – and could potentially be influenced by how happy you are with HMRC’s service. In our recent report on The quality of service for personal taxpayers, we said we would work with HMRC to explore whether service quality affects tax revenues. The way we have done this is a great example of how the NAO can help to drive public service improvement. more… Can better service bring in more tax revenue? How the NAO is helping government investigateTagged: Behaviour change, Customer service, Impacts, Influencing, Information management, Performance management, Tax
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Posted on April 27, 2017 by Administrator
The NAO Blog must take a break in the period before the General Election. Meanwhile, we would like to highlight our interactive guide to Good practice from the ‘Excellence in Reporting’ in the Public Sector Award, sponsored by the NAO and part of the wider PwC-sponsored Building Public Trust in Corporate Reporting Awards. Kate Mathers, one of our Executive Leaders, sits on the judging panel for the public sector awards. We set out below the criteria for which we looked. Our publication provides examples of good practice from the 50 reports we reviewed. more… Excellence in Public Sector Reporting and the Election breakTagged: Accountability, Cross-government, Good practice principles, Impacts, Information management, International, Local government, Performance management, Public finances, Reporting
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Posted on February 10, 2017 by Emma Willson
Cost savings failing to materialise. Customers hit with poor service and financial losses from public services. Contracts disputed and terminated. Contracts can go badly wrong before they even begin if the set up and management aren’t right. Since launching Commercial and contract management: insights and emerging best practice we’ve reported on three contracts that have enjoyed varying degrees of success. As part of our series to share insights into best practice contracting, in this blog-post we explore lessons from these three contracts. more… Setting up successful contractsTagged: Accountability, Contract insights series, Contract management, Cost reduction, Cross-government, Customer service, Good practice principles, Information management, Performance management, Risk management
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Posted on January 6, 2017 by Sarah Perryman
Management theory is full of good advice, but how should it be put into practice? How can we harness the lessons gleaned from across government and adapt them to the delivery of a specific service? I’ve applied the principles set out in our good practice guide, Managing business operations, to child protection services. Drawing on our recent report, I’ve looked at what’s happening in practice, where there’s good practice be shared and how the centre is taking a lead. Using our identified four characteristics of success, I’ve set out questions professionals should be asking themselves to help improve services. more… Putting children first: Making theory work in practiceTagged: Accountability, Business operations, Children, Cross-government, Customer service, Good practice principles, Information management, Leadership, Local government, Police, Process management, Risk management, Young people
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Posted on October 20, 2016 by Ashley McDougall
Local authorities are under pressure. Demographics, cuts in central government funding, statutory services and public expectations combine to pose huge challenges to the financial sustainability of services. Has the limit to efficiencies been hit? We spoke to local authorities to find out if there’s still scope for improved value for money and to discover what works and what will prevent local public service reform. more… Local service reform: is it all about the money?Tagged: Customer service, Financial sustainability, Good practice principles, Information management, Local government, Performance management, Public sector reform
Successful transformation: voices of experience
Being honest: award-winning annual reports
Cross-government collaboration: lessons from R&D
Who benefits from Gift Aid? Ask the new Tax Centre
Engaging, sharing, innovative Award winners
Can better service bring in more tax revenue? How the NAO is helping government investigate
Excellence in Public Sector Reporting and the Election break
Setting up successful contracts
Putting children first: Making theory work in practice
Local service reform: is it all about the money?
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