Posts tagged: "IT"
Posted on July 16, 2019 by Yvonne Gallagher
Have you ever had the frustration of having to provide the same information about yourself to different government services? Have you ever had to make decisions without information about what does and doesn’t work? Data is fundamental to delivering public services, improving systems and processes, and supporting sound decisions – but accessing accurate data is far from easy. Drawing from our recent report, Challenges in using data across government, I highlight here some of the difficulties, their implications and ways they can be addressed.more… Right data, right place, right time
Tagged: Behaviour change, Business operations, Cross-government, Customer service, Digital transformation, Forecasting, Fraud and error, Good practice principles, Information management, Information sharing, Innovation, IT, Performance measurement, Public sector reform, Regulation & consumer protection, Risk management
Posted on June 23, 2017 by Tom McDonald
WannaCry, the 12th of May global cyber attack, brought home clearly one of the key cyber security risks to government services: loss of access to data. This ransomware attack didn’t target the NHS, but the NHS was particularly affected by it, causing extensive disruption to patients and healthcare for a week. With digital transformation of public services a key government priority, what lessons from this episode can the government learn to protect public services from cyber attacks? more… WannaCry: what does it mean for government?
Posted on December 18, 2015 by Yvonne Gallagher
Government’s austerity and reform agenda means delivering the same or better with less resource. This means changing fundamentally the way that public services are delivered; a goal which is proving challenging. Digital solutions are key to that transformation. But to succeed government needs the digital and technology (DaT) profession to have business change skills, as well as IT, technology and data skills, and these are in short supply, as our recent digital skills survey shows. more… Skills for digital transformation