Posts tagged: "Local government"
Posted on April 27, 2017 by Administrator
The NAO Blog must take a break in the period before the General Election. Meanwhile, we would like to highlight our interactive guide to Good practice from the ‘Excellence in Reporting’ in the Public Sector Award, sponsored by the NAO and part of the wider PwC-sponsored Building Public Trust in Corporate Reporting Awards. Kate Mathers, one of our Executive Leaders, sits on the judging panel for the public sector awards. We set out below the criteria for which we looked. Our publication provides examples of good practice from the 50 reports we reviewed. more… Excellence in Public Sector Reporting and the Election break
Posted on April 7, 2017 by Emma Willson
When it comes to public sector contracts, running proper competitions simply isn’t enough. Government needs to act intelligently to take advantage of competition between potential suppliers, weighing up options and considering who carries the risks, and at what cost. Since launching Commercial and contract management – insights and emerging best practice we’ve reported on two contracts that shed further light on these issues. We explore the new insights from these reports in this blog-post, the latest in our series on key issues for contracts and commercial relationships. more… Intelligent contract competition and risk management
Tagged: Contract insights series, Contract management, Cross-government, Forecasting, Good practice principles, International, Local government, Performance management, Project management, Public finances, Risk management
Posted on March 30, 2017 by Bob Shambler
Mark Felt’s exposure of the Watergate scandal brought down President Nixon; Julie Bailey’s campaign led to the investigation into the failings of the Mid Staffordshire NHS Foundation Trust; Sherron Watkins’ exposure of the Enron scandal led to wider questioning of US company accounting practices and contributed to new accounting and accountability laws. Whistleblowing plays a crucial role in transparency, provides a highly valuable early warning system for organisations and drives a wide range of improvements. Would you know how to whistleblow? Would you feel safe from reprisal? The NAO has put out a series of reports on whistleblowing, and I recently drew on these to share the UK’s experience of whistleblowing arrangements at a Mexican conference on international best practice. more… Whistleblowing good practice
Posted on March 6, 2017 by Amyas Morse
I was privileged to speak to The Strand Group at King’s College London in early February on some of the elements needed for government to successfully implement major change programmes in complex, interconnected systems. The examples on which I focused were local, adult social care and NHS services in light of devolution, fiscal restraint and Brexit. After my talk, I was asked many interesting questions, some of which I would like to explore in more detail in this post. [See here for the video and transcript.] more… A flexible, engaged approach to efficient public services
Posted on January 23, 2017 by Charles Nancarrow
Scams, unfair trading, e-crime, unsafe goods – these harmed consumers to the tune of £14.8 billion in 2014-15. And that’s just the estimate of the problems tackled by consumer protection bodies; you may not even be aware of times you’ve been a victim of unfair trading. With poor consumer awareness and threats to consumers becoming increasingly complex and wide-ranging we, the Regulation, Consumers and Competition team, recently published a report. We describe here the types of consumer detriment, who’s responsible for protecting consumers, and what all this means for consumers. more… Do you feel protected as a consumer?
Posted on January 6, 2017 by Sarah Perryman
Management theory is full of good advice, but how should it be put into practice? How can we harness the lessons gleaned from across government and adapt them to the delivery of a specific service? I’ve applied the principles set out in our good practice guide, Managing business operations, to child protection services. Drawing on our recent report, I’ve looked at what’s happening in practice, where there’s good practice be shared and how the centre is taking a lead. Using our identified four characteristics of success, I’ve set out questions professionals should be asking themselves to help improve services. more… Putting children first: Making theory work in practice
Tagged: Accountability, Business operations, Children, Cross-government, Customer service, Good practice principles, Information management, Leadership, Local government, Police, Process management, Risk management, Young people
Posted on December 16, 2016 by Mathew Power
Care leavers happy with their accommodation, aware of their entitlements, feeling they have access to education or employment and that they’re listened to and helped to achieve their aims and aspirations. This is not just a vision of success, it’s the finding of Ofsted’s review of Trafford’s services. However, Trafford is one of only three local authorities out of 103 inspected and judged to be ‘outstanding’. Why? Often the answer can be found by consulting care leavers themselves. more… Care leavers: engaging for solutions
Posted on October 20, 2016 by Ashley McDougall
Local authorities are under pressure. Demographics, cuts in central government funding, statutory services and public expectations combine to pose huge challenges to the financial sustainability of services. Has the limit to efficiencies been hit? We spoke to local authorities to find out if there’s still scope for improved value for money and to discover what works and what will prevent local public service reform. more… Local service reform: is it all about the money?
Posted on September 15, 2016 by Ashley McDougall
Do you know how many children there are living in care in England? How much local authorities spend a year on foster or residential place for a child? What proportion of children in care passed five GCSEs including maths and English? Without answers to such questions, it’s hard for local authorities and the Department for Education (DfE) to improve services. And with young people who have had a background in care more likely to face problems such as unemployment, homelessness; contact with the criminal justice system; or mental health issues; there’s a strong need for improvements. That’s why in 2014 we began a series of reports on children’s services and have recently published a highly illustrated, ‘easy read’ report for the children themselves. more… Good services: child’s play?
Posted on July 21, 2016 by Joshua Reddaway
Innovation, flexibility, value for money, specialist expertise, local knowledge: small and medium-sized enterprises (SMEs) can bring great benefits to the delivery of public sector contracts. Economic growth can be created, competition increased and local investment and social outcomes encouraged. But government needs to think differently if it is to overcome the barriers to contracting between government and SMEs – especially voluntary, community or social enterprises (VCSEs). more… SMEs to VCSEs: barriers to benefits